Pharmacy Refill Technician

As a Pharmacy Refill Technician, you will play an important role in supporting patients throughout their medication journey by coordinating prescription refills, conducting adherence outreach, and helping ensure patients have timely access to their medications. You will communicate directly with patients, providers, pharmacists, and insurance companies to resolve medication-related issues, support refill requests, and promote continuity of care.

• Coordinate prescription refill requests and medication renewals.
• Conduct outbound calls to patients regarding refills, adherence, and medication needs.
• Assist patients with prescription-related questions and route clinical concerns appropriately.
• Work collaboratively with pharmacists, providers, and clinic staff to support patient care.
• Identify and help resolve insurance, prior authorization, or medication access challenges.
• Maintain accurate patient documentation and records within pharmacy systems.
• Provide exceptional customer service while handling a high volume of patient interactions.
• Support operational workflows to ensure timely prescription processing and delivery.

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.