Product Specialist - GCMS

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas, and results continue to propel Shimadzu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists, and manufacturers to help better lives worldwide?

• Our Culture: A work environment that values diversity, inclusion & belonging
• Competitive Compensation: Day 1 Benefits & Competitive Salary
• Retirement Benefits: Matching 401K & Profit-Sharing Program
• Professional Growth: Clear pathways for Career, Leadership, and Personal Development
• Health Benefits: Flexible Spending/Health Savings Accounts
• Work-Life Balance: Generous & Front-Loaded Paid Time Off Plan
• Education: Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company-paid life insurance & short-term disability programs
• Work Flexibility: Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement: Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

Shimadzu Scientific Instruments is seeking a motivated Product Specialist to join our team! In this role, you will create technical marketing materials and documents for sales, provide training, and offer installation and maintenance support for our GCMS operations. Your focus will be on enhancing product positioning while delivering high-quality, timely support to our customers. You’ll engage directly with clients, addressing their needs and collaborating with the Marketing team, Sales, Service, and Regional staff.

• Serve as a technical resource for assigned products and technologies, developing and maintaining expertise in instrumentation, software, applications, and their use across relevant markets
• Provide technical and marketing support to the sales team by developing demonstration strategies, presenting products to prospective and current customers, and translating technical knowledge and customer needs into effective sales support tools
• Create and maintain sales support resources, including presentations, product materials, feature/benefit analyses, competitive information, positioning strategies, and application-focused documentation for assigned products
• Gather and analyze competitive and market information to identify customer needs, competitive solutions, and opportunities for hardware, software, and application development
• Support the introduction and positioning of new technologies by evaluating market requirements and recommending appropriate hardware, software, and application solutions
• Develop and deliver technical training for customers and Shimadzu employees through presentations, demonstrations, and hands-on application activities
• Share technical and market knowledge through customer demonstrations, internal and external training, and hands-on activities in the application laboratory

• Bachelor’s degree in a life science field; a higher-level degree is strongly preferred
• Minimum of two years of experience in technical applications or method development with GCMS
• Experience in maintenance and repair of analytical instrumentation; marketing and sales experience are highly desirable
• Strong attention to detail, exceptional customer service skills, and a dependable work ethic
• Willingness to travel, including occasional overnight stays

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.