Manager, Software Engineering Support

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion, we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values and who are looking to further their careers in a unique and rapidly growing organization!

Shipfusion is looking for a Dev Support Manager to lead our Development Support function across our PHP, MySQL, and React platform. Reporting to the Sr. Manager, Software Engineering of the company, you'll lead the team responsible for investigating production issues, supporting customer-impacting incidents, reducing technical debt, and improving the overall health of our platform.

In this role you will…

• Lead the Development Support team responsible for production issues, bug fixes, investigations, and platform stability.
• Act as the primary technical escalation point for complex production issues.
• Write high-quality production code in PHP and React while maintaining best engineering practices.
• Troubleshoot and resolve performance issues across PHP applications, MySQL databases, APIs, and frontend applications.
• Identify recurring support issues and drive permanent engineering solutions rather than temporary fixes.
• Conduct code reviews with a focus on maintainability, performance, security, and consistency.
• Mentor junior and intermediate developers through technical guidance and coaching.
• Help establish engineering standards, coding guidelines, and development best practices.
• Partner with Product, Operations, Customer Success, and Engineering to prioritize production issues.
• Improve monitoring, logging, alerting, and debugging capabilities across the platform.
• Own production deployments and assist with release management.
• Improve internal tooling to increase developer productivity.
• Participate in architecture discussions and recommend improvements to scalability and reliability.
• Monitor system health, application performance, and database performance.
• Help reduce technical debt through continuous improvement initiatives.
• Document recurring issues, troubleshooting guides, and engineering knowledge.
• Support incident management, root cause analysis, and post-mortem reviews.

• PHP
• React
• MySQL
• HTML5 / JavaScript
• REST APIs
• Docker
• AWS
• Git
• RabbitMQ

• Experience with Docker and containerized development environments.
• Experience with AWS infrastructure.
• Experience with message queue systems
• Experience building monitoring and observability solutions.
• Experience working within Agile software development teams.
• Knowledge of CI/CD pipelines and automated testing.
• Experience  supporting eCommerce or logistics platforms (Shopify, Amazon).

• Competitive salary and compensation package.
• Health and dental benefits for you and your dependents.
• Work-from-home stipend.
• Subsidized gym membership.
• Access to the CALM App.
• 15 paid vacation days.
• Remote-first culture with optional office in Downtown Toronto.
• Direct access to senior leadership.
• Opportunity to build software that powers millions of eCommerce shipments.
• Freedom to experiment, innovate, and improve engineering processes.
• High ownership and real impact across the organization.

Within your first year you will:

• Improve production stability and reduce recurring incidents.
• Build a high-performing Development Support team.
• Shorten issue resolution times through better tooling and processes
• Increase engineering quality through mentorship and code reviews.
• Improve monitoring, logging, and system observability.
• Utilize AI tooling to help with coding foundation to reach goals quicker