Propane Service Coordinator/Dispatcher

United States·HanoverfullTimemid

OtherService Coordinator

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Quick Summary

Requirements Summary

3 plus year in the Customer Service / Service Department background A valid Driver’s License Committed to the values of initiative, responsibility, caring relationships Excellent computer,

Technical Tools

OtherService Coordinator

Service Scheduling
Service Billing
Parts inventory management
Emergency Service Dispatch
Customer Service
Customer Account Maintenance
New Account Set up Review

Requirements

~1 min read

3 plus year in the Customer Service / Service Department background
A valid Driver’s License
Committed to the values of initiative, responsibility, caring relationships
Excellent computer, written oral, and interpersonal communication skills
Able and willing to work flexible hours as needed

Responsibilities

~1 min read

Efficiently Schedule Techs
Prioritize customers service requirements
Dispatch daily workorders for Technicians
Schedule & document Annual Pump Station Inspections
Schedule & document Annual cathodic protection test on Leased UG tanks

Post the daily work orders for All Service Techs
Post Daily/Weekly receipts from Hanover Fill Station
Daily/Weekly Banking deposits
Update Angus monitors as installed or reset by service techs
Maintain the LP Tank Set Schedule & Calendar for Customer Care utilization
Respond to S1 Tickets within 24-hrs
Enter Purchase Orders for service parts
Receive Service Parts into Inventory
Update Parts Inventories as needed
Review & Code invoices from vendors
Call all scheduled customers prior to scheduled workday
Work with Customer Care & Commercial Sales Reps to coordinate work orders
Communicate with customers to resolve problems & concerns in a courteous, professional, and timely manner.
Review “Overall LP Tank Maintenance Report” for billing discrepancies
Complete other duties or projects as assigned by Propane Service Manager or Director of Propane