Center Head

1. →Warehouse & Spares Management
   Current
   • Plan and manage spare parts inventory for all USA operations
   • Ensure high spares availability with optimized inventory turns
   • Define min–max levels and critical spares stocking strategy
   • Coordinate inbound logistics, storage, and dispatch
   • Ensure accurate inventory records and traceability
   Suggested (benchmark additions: service-parts execution, inventory accuracy controls, SLAs, WMS/ERP discipline)
   • Own service parts planning across USA Tech Centres using demand forecasting, ABC classification, and critical spares strategy
   • Define and manage min–max, reorder points, and service-level targets (fill-rate / backorder control)
   • Run warehouse execution: receiving, put-away, pick/pack/ship, expediting, and packaging standards for high-value components
   • Maintain inventory accuracy through cycle counting, audits, and disciplined transaction processing (WMS/ERP)
   • Establish clear fulfillment SLAs to Zone Heads and service teams (standard vs expedite turnaround)
   • Manage slow-moving/obsolete inventory controls and disposition processes while protecting availability

1. →Repair & Refurbishment Operations
   Current
   • Lead centralized repair of spindles, servo drives, motors, CNC controllers
   • Establish standardized repair workflows and quality checkpoints
   • Ensure repair turnaround time (TAT) meets defined targets
   • Manage refurbishment of returned or demo machines where applicable
   • Validate repaired components before release to field service
   Suggested (benchmark additions: depot repair standards, intake triage/RMA, test documentation, repair-vs-replace discipline)
   • Own depot repair operations for spindles, drives, motors, and controllers with standardized diagnostics, work instructions, and test protocols
   • Implement intake triage (RMA/RGA) with clear disposition: warranty vs non-warranty, repair vs replace, priority tiers
   • Enforce quality gates: incoming inspection, in-process checks, final validation, and documented test results prior to release
   • Drive repair TAT performance through capacity planning, scheduling, and standard repair turnaround tiers by component type
   • Maintain repair history and failure-code data to improve reliability and reduce repeat issues

1. →Service Escalation Support
   Current
   • Act as escalation point for complex service issues
   • Support field service teams with technical guidance and parts
   • Coordinate root cause analysis and corrective actions
   • Reduce repeat failures through structured feedback loops
   Suggested (benchmark additions: escalation cadence, knowledge base, closure discipline)
   • Serve as the central escalation point for complex technical issues, supporting Zone/field teams with rapid diagnostics and containment actions
   • Coordinate technical support and parts prioritization for uptime-critical breakdowns (expedite workflow and decision authority)
   • Lead structured RCA and corrective actions (CAPA-style discipline) with documented closure, owners, and timelines
   • Build and maintain a knowledge base of repeat failures, repair learnings, and recommended field actions
   • Run a recurring escalation review with Zone Heads/service leadership to focus on top uptime drivers and prevent recurrence

1. →Cost, Quality & Process Discipline
   Current
   • Control repair costs versus replacement
   • Drive continuous improvement in repair quality and efficiency
   • Maintain documentation for repair procedures and test reports
   • Ensure compliance with company standards and safety norms
   Suggested (benchmark additions: cost governance, supplier/vendor mgmt, ESD/calibration, CI tools)
   • Create a repair-vs-replace decision framework with cost targets and governance to control total service cost
   • Improve repair yield and reliability through standardized processes, training, and quality system discipline
   • Maintain documentation: work instructions, repair travelers, test reports, calibration/verification records, and traceability
   • Manage external repair vendors/suppliers where needed (lead time, quality, cost, warranty recovery)
   • Enforce safety, 5S, and compliance practices in warehouse and repair operations (including ESD controls where applicable)

1. →Team Leadership & Coordination
   Current
   • Lead warehouse, repair engineers, logistics, and admin staff
   • Set targets and monitor performance of repair and logistics teams
   • Coordinate with Country Head and Zone Heads on priorities
   • Build a disciplined, execution-focused operations culture
   Suggested (benchmark additions: coverage planning, cross-training, KPI rhythm)
   • Lead, coach, and develop warehouse, logistics, repair, and admin teams with clear roles, expectations, and accountability
   • Plan capacity/coverage (shifts and escalation support as needed), cross-train critical roles, and build bench strength
   • Establish daily/weekly performance rhythm: ship performance, TAT, backlog, fill-rate, accuracy, and escalation closures
   • Coordinate priorities with Country Head and Zone Heads to align inventory, repairs, and technical support with business needs
   • Build an execution culture centered on speed, accuracy, quality, safety, and ownership

1. →Performance Metrics (KPIs)
   Current
   • Spare parts fill rate
   • Inventory turns
   • Repair turnaround time (TAT)
   • Repeat failure percentage
   • Repair cost savings vs replacement
   • Support effectiveness to field service teams
   Suggested (benchmark additions: inventory accuracy, on-time ship, escalation closure time)
   • Spare parts fill rate / backorder rate
   • Inventory turns + slow-moving/obsolete reduction
   • Inventory accuracy (cycle count / audit performance)
   • Repair TAT by category (spindle/drive/controller) + backlog aging
   • First-pass repair quality / repeat failure percentage
   • Repair cost savings vs replacement + warranty recovery (where applicable)
   • On-time shipment performance (standard + expedited)
   • Escalation closure time and effectiveness (repeat issue reduction)

Qualifications & Experience
Current
• Bachelor’s degree in Mechanical / Electrical / Mechatronics Engineering
• 12–18 years experience in CNC service, repair, or operations
• Strong knowledge of:
• CNC spindles, drives, motors, controllers
• Spare parts planning and warehouse operations
• Experience managing technical teams and workflows
• Strong problem-solving and process orientation
Suggested (benchmark additions: ERP/WMS, depot repair leadership, documentation discipline)
• Bachelor’s degree in Mechanical / Electrical / Mechatronics Engineering (or equivalent experience)
• 12–18 years experience in CNC service, depot repair, spares, or service operations leadership
• Strong knowledge of CNC spindles, drives, motors, controllers, and service-parts planning/warehouse execution
• Experience with ERP/WMS inventory transactions, traceability, cycle counting, and service-level management
• Proven leadership of technical teams with standardized workflows, documentation, and KPI discipline

Work Environment & Physical Demands
Frequent exposure to warehouse, repair, and customer manufacturing environments with hazards such as noise, electricity, chemicals/coolants, heavy equipment, and automated/manual machinery.
Physical demands include standing/walking on shop floors, occasional bending and lifting/carrying parts or fixtures, and periodic extended hours to support escalations and urgent service needs.