IT Support Intern

Singapore·SingaporeInternentry

Customer SupportIt Support Specialist

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Quick Summary

Overview

Our Journey The ShopBack Group is Asia-Pacific's leading shopping and rewards platform, trusted by over 20 million active members across 13 markets, including Germany and the United States.

Technical Tools

Customer SupportIt Support Specialist

The ShopBack Group is Asia-Pacific's leading shopping and rewards platform, trusted by over 20 million active members across 13 markets, including Germany and the United States. Driven by the vision to make every day more rewarding, ShopBack saves members money and time with more ways to earn and more to do with what they earn, and empowers merchants and brand partners to effectively engage its members. Founded in Singapore in 2014, ShopBack now powers over US$5.5 billion in annual sales and half a million transactions a day for more than 20,000 online and in-store partners.

About the Role

We’re looking for a tech-savvy and proactive IT Support Intern to join our Workplace Technology team. You’ll be the go-to person for employees facing technical issues and play a key role in setting up and maintaining AV systems for company Town Halls and internal events.

This internship is perfect for someone who loves solving problems, working with technology, and helping people. You’ll gain hands-on experience across IT operations, device management, and live event support — all in a fast-paced, dynamic environment that values curiosity and growth.

We are currently hiring for March 2027 intake! This internship would require a 6 months, full-time, commitment.

IT Support (Level 1)

Provide first-line technical support to employees via Slack, Jira, or walk-ins.

Log and track tickets in Jira Service Management, ensuring timely resolution and accurate documentation.

Troubleshoot and resolve basic hardware, software, and network issues.

Set up and configure laptops, peripherals, and user accounts for new hires, including onboarding support for Singapore employees.

Maintain accurate IT asset and inventory records.

Support change management activities — documenting and updating change requests in Jira.

Town Hall & AV Support

Set up and operate audiovisual (AV) systems for company events, meetings, and hybrid Town Halls.

Manage AV components such as microphones, projectors, cameras, and sound systems.

Conduct pre-event checks and post-event wrap-ups to ensure smooth execution.

Support hybrid meeting tools such as Zoom and Google Meet.

Collaborate closely with Workplace & Facilities teams for seamless event operations.

Real-world experience in corporate IT support and AV operations.

Hands-on exposure to IT service management tools and change management practices.

Mentorship from experienced IT professionals.

Opportunities to contribute to company-wide events and cross-functional projects.

Currently pursuing or recently completed a Degree, Diploma or Higher Nitec in Information Technology, Computer Science, Artificial Intelligence, or related fields.

Strong interest in IT operations and AV technologies.

Basic knowledge of Windows, macOS, and networking fundamentals.

Familiarity with Jira Service Management, Google Workspace, and collaboration tools (e.g. Zoom, Meet) is a plus.

Excellent communication and interpersonal skills.

A can-do attitude — proactive, dependable, and eager to learn.

Flexibility to support occasional after-hours or weekend events (when needed).

Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

Career growth opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on performance.
Candid, open, and collaborative culture where feedback is valued.