Host/Hostess

Description

As nature provides countless acres of wilderness to support an active lifestyle, Shore Lodge Whitetail Club delivers luxury every step of the way. Our Host/Hostesses center most of their responsibilities on creating exceptional guest experiences related to their dining experience. The Host/Hostess is the first impression and the last impression our members and guests will remember, and as such it is a key position for setting the tone for the guests’ experience. 

· You love having responsibility for guest satisfaction, creating that first impression and a lasting one.

· You always have a smile and a kind thought and a genuine interest in people.

· You take your responsibility seriously, understanding your role sets the tone for the guest experience. 

· You take pride in influencing the work flow of the restaurant. 

• →3 months of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club preferred
• →Excellent in person and phone communication skills creating an exceptional first impression and maintaining a graceful floor presence
• →The ability to effectively communicate in the English language
• →Possess strong organizational skills while maintaining excellent attention to detail
• →Ability to assess seating needs and match those needs to availability
• →Anticipation of guest desires and a keen sense of guest service
• →Skilled with diplomacy and tact to respond in challenging situations 
• →Possess a natural and genuine customer service, sales ability
• →Strong Microsoft Office skills or prior POS experience preferred
• →Knowledge of the Hotel and local area