Site Performance Analyst

Purpose of the Job : The Site Performance Analyst will process and analyse large amounts of data including facts, figures, and power data analysis with resolutions to find conclusions. The Site Performance Analyst will also support in resolving issues with tools hosted on ServiceNow and other servers used by HT. JOB SPECIFICATIONS/MINIMUM REQUIREMENTS: Education • BSC (Electrical/Mechanical) Engineering or Higher National Diploma in Electrical/Mechanical Engineering Any Other Specifications • Be part of a relevant professional body • Strong understanding of a tower business Any other skills Required • Attention to detail • Culture and change champion • Analytical thinking • Results orientated • Planning and organising • Complex problem solving Job Responsibilities: 1. Ensure that all log files for solar, hybrid, off-grid and on-grid sites are received for analysis 2. Managing the incoming log-files and ensure that the log-files are stored and archived after processing 3. Perform log file analysis, highlight all abnormal and non-conforming items using log file analyser,Dataminer software, RPMS; ServiceNow and any other data or software at your disposal 4. Create site work orders in ServiceNow with regard to issues raised during log file analysis 5. Ensure site work orders are executed and closed complete. Escalate to the relevant managers if there are delays in closing site work orders 6. Conduct follow-up analyses on sites where all site work orders have been confirmed to be closed 7. Open additional site work orders and re-analyse work orders when required 8. Occasionally perform spot site visits, if necessary, and ensure that all aspects correlate to the ServiceNow information 9. Assist Zonal Managers in taking the correct decision regarding generator or battery replacement 10. Ensure visibility of all sites connected to Dataminer and/or RMS as per NOC report 11. Take any other action required for the analysis of site performance and follow up on outstanding site work orders 12. Provide technical and operational coaching to the field teams and education to HT best practice 13. Site corrective actions, which potentially incur Capex investment, must be escalated to Group technical support for review & advice 14. All sites with reoccurring poor performance must be escalated to Group technical support for review & advice 15. All sites performing as planned must be escalated to Group technical support for review and handover. 16. Ensure that you are the point of contact to the internal/external teams for all network changes and field reporting 17. Assist HT Group in setting up servers, managing existing IT infrastructure (RTMC and ServiceNow) or any other system HT uses 18. Build relationships and communicate effectively at all levels within HT, contractor and vendor organisations 19. Learn and live the HT’s six-sigma culture and use data to take improvement decisions. Any other duties that may be assigned to him/her in relation to the role Person Specification (desired skills): • Stakeholder Management • Reporting on key KPIs as required • Strong technical background • Excellent leadership skills • Great communication skills • Project Management • Business Consulting • Stakeholder Management • Reporting • Business Performance Measurement and Management