Problem Resolution Specialist- MLT Preferred

Job Functions, Duties, Responsibilities and Position Qualifications:

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• Provide exceptional patient care and customer-focused service.

• Utilize technical skills and abilities to accurately resolve issues for basic customer related issues.

• Must be familiar with the appropriate protocol for ordering, tracking, crediting, noting out and canceling tests in the Laboratory Information System (LIS).

• Provide a link between the technical sections of CPL and customer service and/or CPL remote locations following laboratory procedures in resolving problems.

• Must be familiar with test requesting, labeling, specimen storage and retrieval, how to track all specimens received for testing.

• Provide specimen requirements, reference ranges and information on specimen stability.

• Receive and initiates communication from/to customer service/CPL remote locations to discuss resolution of problems.

• Correctly identify proper tubes, containers, transport media and storage temperature for each test type.

• Determines specimen acceptability, consulting specimen requirements in the Laboratory Information System.

• Communicate with laboratory staff and customer service to ensure quality patient care.

• Ensure proper specimen processing, labeling, and test ordering.

• Champion safety, compliance, and quality control.

• High School Diploma or equivalent

• Previous phlebotomy training or experience

• Excellent communication skills

• Ability to work in a fast-paced environment

• Basic computer and data entry skills

• 2+ years of laboratory training or experience in specimen collection and processing

• Certification from the American Society of Phlebotomy Technicians

• Associate’s degree in laboratory science or medical laboratory technology from an accredited institution

• Appreciation for your work

• A feeling of satisfaction that you’ve helped people

• Opportunity to grow in your profession

• Free lab services for you and your eligible dependents

• Work-life balance, including Paid Time Off and Paid Holidays

• Competitive benefits including medical, dental, and vision insurance

• Help saving for retirement, with a 401(k) that includes a generous company match

• A sense of belonging – we are a community!

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.