Player Support Representative / Email Support - TALENT POOLING

Please note, this listing is not for an immediate open position but for our Talent Pool. By applying, you express interest in being considered for future opportunities that align with your skills and experience.

These opportunities are contingent on client needs and project availability. As projects are initiated or client proposals are developed, we will review candidates from this pool and contact those who most closely align with the specific requirements of the player support opportunity.

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Technical Requirements

• Windows 10+ or latest macOS (genuine copy preferred)
• Minimum 8GB RAM, SSD, and i5 or better processor
• 50+ Mbps internet speed with stable upload/download
• Microphone and audio support
• 1–2 USB-A ports (for our secure access device)

Required Skills

• Troubleshoot and resolve game-related issues
• Handle multiple chats, emails, and calls
• Document actions clearly in ticket systems

• Problem-solving, empathy, and concise communication
• Adaptable across games, tools, and policies
• Time-efficient without sacrificing quality

• Player-first mindset with policy awareness
• Accountable, collaborative, and security-conscious
• Calm under pressure, friendly in tone

• Grammar-checked, clear, consistent writing
• Follow internal style and phrasing guides

• Zendesk, Salesforce, or similar ticketing experience
• Knowledge of game mechanics, updates, and consoles (PlayStation, Xbox, PC)
• Passion for gaming and player communities

• Work directly with global gamers and improve real-time support skills 
• Gain hands-on experience with technical troubleshooting and gaming platforms 
• Be part of a collaborative, fun, and supportive team environment