Training Program Coordinator

Operations Specialist

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER employs people across various U.S. locations, and global facilities across multiple regions. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com.

Position Summary: The Operations Specialist is responsible for supporting the planning, coordination, and execution of training programs at the SIG SAUER Academy. They help maintain the operational infrastructure that enables effective course scheduling, resource coordination, and customer experience delivery. This position also supports other Operations team members by learning their workflows, identifying opportunities for efficiency, and serving as a resource for troubleshooting and alignment. This position requires 3-5 years of previous related experience and a high level of cross-functional collaboration, attention to detail, and proactive problem-solving to ensure smooth day-to-day operations and long-term process improvement. The Operations Specialist collaborates with all areas of the SIG SAUER Academy and SEC as well as customers, students, and potential students.

FLSA: Exempt

Job Duties and Responsibilities:
• Act as a point of contact for internal departments and external stakeholders to resolve scheduling, resource, or logistics-related issues.
• Assist in developing and maintaining the master course schedule in coordination with the Instructor management team, using enrollment trends and business priorities.
• Serve as a resource to Operations Coordinators by learning their workflows, supporting their responsibilities, and helping troubleshoot issues.
• Promote a customer-first mindset by identifying and addressing gaps in service delivery, communication, or logistics.
• Manage inventory of course materials and branded items; notify Marketing and other teams when stock is low or replenishment is needed.
• Support the Manager, Operations in overseeing daily workflows, ensuring consistency, accuracy, and timely execution across all operational functions.

• Monitor course fill rates and provide data-driven recommendations to optimize resource allocation and Instructor assignments.
• Coordinate campus usage, including ranges and classrooms, with all departments requesting space, ensuring operational efficiency.
• Maintain and update operational documentation, SOPs, and scheduling tools to support transparency and process alignment.
• Lead or assist with special projects, policy reviews, and cross-functional initiatives that improve operational performance.
• Support change management efforts by documenting processes, communicating updates, and helping teams adapt to new systems or procedures.
• Backfill for Manager, Operations as needed, maintaining continuity of leadership and decision-making.
• Engage in and actively volunteer for Continuous Improvement projects/tasks.
• Display master-level troubleshooting and critical thinking skills. Think outside the box and leverage creative problem solving in short time.
• Participate in 5S workplace organizational activities and maintain the area in good working order through sustainment activities.
• Miscellaneous duties as assigned.
• Must follow all required Safety and ISO procedures.

Education/Experience & Skills:
• Bachelors degree in Business Management or related field required, and 3-5 years of general office or administrative experience required.
• Capable of presenting a positive, professional image of the company to a wide variety of contacts.
• Demonstrates comfortable ability interacting with internal and external customers on a daily basis.
• Microsoft Office (Excel, Outlook, PowerPoint, Word) required, Coreware, TeamUp, Oracle, and UKG or other HRIS system required.
• Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form.
• Able to work both in a team environment and independently, taking direction from multiple staff members and supervisors.
• Ability to evaluate multiple ongoing tasks and non-routine situations, determine priorities and organize work in a manner that allows for timely completion of projects within deadline parameters. Self-directed and able to complete projects with limited supervision.

Working Conditions:
• Prolonged periods of sitting at a desk and working at a computer using a keyboard and mouse performing repetitive tasks.
• Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files.
• Ability to lift up to 25 pounds.
• Must wear required Personal Protective Equipment (PPE) where required.
• Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates.

SIG SAUER, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.