Sigma Squared9mo ago

Customer Service Advisor

BostonFull-Timemid

OtherCustomer Service Advisor

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Quick Summary

Overview

About Us: We’re dedicated to providing reliable, friendly service with a focus on quality and customer satisfaction. Whether you’re stopping by, ordering in, or on the go,

Technical Tools

OtherCustomer Service Advisor

About Us:

We’re dedicated to providing reliable, friendly service with a focus on quality and customer satisfaction. Whether you’re stopping by, ordering in, or on the go, we aim to deliver a seamless and enjoyable experience every time. Join us as we bring convenience, care, and a personal touch to everything we do.

Handle customer inquiries via phone, email, and chat with professionalism and patience

Provide technical support for online ordering systems and customer account issues

Resolve customer complaints and escalate complex issues to management when necessary

Document customer interactions and contribute to improving our service processes

Some experience in restaurant or retail customer service environments

Previous customer support role tenure of at least 18 months

Excellent problem-solving skills and ability to de-escalate difficult situations

Strong communication skills and patience when dealing with frustrated customers