IT Systems Engineer

Signal Advisors is seeking an IT Systems Engineer to give our IT a dedicated owner. You won’t just work the support queue; you’ll own it end to end, build the request-and-vendor process, and improve the systems behind it—Okta, Google Workspace, MDM, and the tools that come next—with the tech team behind you whenever a project needs more hands. Within 90 days, IT support is yours and a tool request has a known path and a known turnaround. You’ll report to our Director of Automation and work most closely with them on IT and tech initiatives, with our CISO on specific security projects, and pull in the rest of the tech team when you need them. Experience running a SaaS-based IT environment as its owner is essential; having owned a vendor process before is an asset.

• →Own IT support end to end—the Linear IT queue from intake through resolution, including onboarding and offboarding: accounts, access, hardware, and device recovery
• →Build and run the software and vendor process—requests, evaluation, procurement, renewals, licensing, and the application inventory—so every tool request has a known path and a known turnaround
• →Keep core systems reliable and make them better: Okta, Google Workspace, 1Password, Slack, Zoom, MDM (Iru, formerly Kandji, and NinjaOne), domains and DNS, and office technology
• →Ship the improvement projects on those systems—Okta, MDM, and the new tools we adopt—from evaluation through rollout
• →Execute the security initiatives our CISO needs implemented on the IT side
• →Document IT in runbooks and self-service resources that others can follow without asking
• →Automate the repetitive parts of IT over time, so the work shrinks as the company grows

• An owner’s mindset: you want a lot on your plate that is yours, with the tech team as backup rather than a crew doing the same work
• Self-direction: you set your own priorities and check in when it matters, not because someone is watching
• A builder’s restlessness with systems: you improve what you run rather than only keeping it running
• Comfort being the company’s technical support and its IT project lead at the same time, and switching between the two without dropping either

• Experience administering a modern SaaS-based IT environment—an identity provider such as Okta, Google Workspace, an MDM—as its primary owner, not as one member of an IT team
• Experience running an IT support queue alone, intake through resolution, at a company of comparable size
• Experience implementing security work handed down by a security lead, on systems you administered
• Runbooks and documentation you’ve written that others followed without asking
• Ownership of a software request and vendor process (evaluation, procurement, renewals, licensing); preferred
• Okta specifically, and Iru (formerly Kandji), NinjaOne, or Bitdefender; a plus
• Slack, Zoom Phone, or Zoom Contact Center administration, and domains and DNS; a plus
• Experience automating IT workflows and operational processes; a plus

These are the values that drive how we operate and make decisions.

🌔  We’re obsessed with finding a better way. Never settle for less.
🏃  We act with a sense of urgency. We use our best judgment to act urgently on the right things at the right time.
👀  We raise our level of awareness. Everything starts with awareness. We’re curious and alert to what is happening around us.
🏈  We find inches everywhere around us. There are thousands of opportunities to make an impact. We take those opportunities and act.
🧭  We do the right thing. Sticking to the highest standard of integrity is not optional.
💪  We have strong opinions, loosely held. It’s not about WHO is right, it’s about WHAT is right.
❓ Simplicity is Genius. Simplicity doesn’t just clarify; it makes things better for everyone. It’s that simple.
🙏  Ideas are valued, execution is worshiped. Great ideas get you to the 50-yard line; outstanding execution gets you into the end zone.

🪞 We are the "they". There is no "they". We are empowered to fix things, to be proactive, to find a solution.
🚀 We launch big ideas and then obsess over feedback to learn how we can make it even better.