S
Signinsolutions2mo ago
USD 20–20/yr

Customer Migration & Onboarding Interns

United StatesUnited States·DenverInternshipentry
OtherCustomer Migration & Onboarding Interns
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Quick Summary

Overview

Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes Assist with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform Provide high-level walkthroughs to help drive user adoption…

Technical Tools
zoomcustomer-successsaas
  • Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes
  • Assist with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform
  • Provide high-level walkthroughs to help drive user adoption and maturity
  • Respond to basic support questions via chat, phone, email, or ticketing system, escalating more complex issues as needed
  • Troubleshoot common issues and help customers navigate workflows and features
  • Partner with Customer Success, Support, and Implementation teams to ensure a seamless customer experience
  • Help document common questions, edge cases, and feedback to improve onboarding and migration processes
  • Contribute to internal documentation, FAQs, and customer-facing guides as you learn the platform
  • Strong communication skills — comfortable working with customers over Zoom, chat, and email
  • High empathy and a customer-first mindset
  • Organized and detail-oriented; able to follow processes while handling multiple customers at once
  • Comfortable learning new software tools and explaining them clearly to othersProactive problem-solver who isn’t afraid to ask questions
  • Interest in SaaS, customer success, onboarding, support, or operations
  • Prior customer-facing experience (retail, hospitality, support, tutoring, etc.) is a plus but not required
  • How SaaS customer onboarding and migrations work in a real-world environment
  • How to support customers through change management and platform transitions
  • How customer success, support, and implementation teams collaborate
  • How to run effective platform trainings and drive product adoption
  • Exposure to post-acquisition integration and scaling operations
  • Customers experience smooth, low-friction migrations
  • Users feel confident and supported on the new platform
  • High-quality customer interactions and positive feedback
  • Growing independence in handling onboarding and basic support workflows
  • Clear documentation and insights that help improve future migrations
    •  

    Location & Eligibility

    Where is the job
    Denver, United States
    Hybrid — some on-site time required
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    March 6, 2026
    First seen
    March 26, 2026
    Last seen
    May 13, 2026

    Posting Health

    Days active
    48
    Repost count
    0
    Trust Level
    37%
    Scored at
    May 14, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Customer Migration & Onboarding InternsUSD 20–20
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