Customer Service Representative

We’re looking for a friendly, organized, and proactive Customer Service Representative who enjoys helping people and thrives in a fast-paced environment. In this role, you’ll be one of the first points of contact for our customers, helping schedule service, answer questions, and ensure every interaction leaves a positive impression.

The ideal candidate has a strong customer service mindset, communicates with empathy and patience, and takes ownership of finding solutions. Home services experience is a plus, but we’re also open to coachable individuals from other industries who are eager to learn, develop new skills, and grow with the company.

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  Answer incoming calls and provide a friendly, professional customer experience

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  Schedule service appointments and gather accurate customer information

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  Listen to customer concerns, ask thoughtful questions, and identify their needs

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  Manage multiple calls, tasks, and priorities in a fast-paced environment

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  Follow up with customers as needed to ensure their needs are addressed

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  Identify opportunities for additional services and maintenance plans

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  Enter and maintain accurate customer information in company systems

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  Communicate effectively with dispatchers, technicians, and other team members

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  Handle customer concerns calmly, professionally, and with empathy

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  Assist with administrative tasks and special projects as needed

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  Focus on booking rates and delivering a positive customer experience

• 1+ years of customer service, call center, or home services experience preferred

• Home services experience is a strong plus

• ServiceTitan experience preferred

• Tech-savvy, with the ability to learn new systems and software quickly

• Excellent phone presence and strong verbal and written communication skills

• Strong organization, attention to detail, and ability to multitask

• Patience and empathy when working with upset or frustrated customers

• A proactive mindset and genuine interest in learning and developing new skills

• Dependable, positive, and team-oriented, with a strong sense of ownership

• Coachable, motivated, and interested in building a long-term career with the company

• Consistently works toward strong appointment booking rates

• Shows up ready to work and follows through on commitments

• Takes pride in quality work and attention to detail

• Communicates clearly and empathetically with customers and teammates

• Takes ownership of customer needs and works proactively to solve problems

• Follows established processes while looking for opportunities to improve

• Demonstrates a willingness to learn, grow, and develop new skills

If you’re someone who enjoys helping people, takes pride in delivering great customer service, and is excited to grow with a supportive team, we’d love to hear from you!