Dispatcher

United States·MiddletownFull-timemid

Logistics & Supply ChainDispatcher

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Quick Summary

Overview

Astar Heating and Air Conditioning is growing, and we’re looking for an experienced Dispatcher who knows how to keep a busy service operation organized,

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Logistics & Supply ChainDispatcher

Astar Heating and Air Conditioning is growing, and we’re looking for an experienced Dispatcher who knows how to keep a busy service operation organized, communicate clearly with customers and technicians, and help make sure every customer gets the service they need.

As a Sila Services Company, Astar is part of one of the fastest-growing home services organizations in the country. Our success comes from hiring motivated people who care about helping others, providing exceptional customer service and giving our team members opportunities to grow.

We’re looking for someone who is organized, dependable, professional and comfortable working in a fast-paced environment. If you enjoy solving problems, coordinating people and making sure the day runs smoothly, we want to talk to you.

Come grow with us!

Responsibilities

~1 min read

→Schedule and dispatch service calls efficiently based on customer needs and technician availability
→Communicate with customers to schedule appointments and provide updates
→Coordinate daily schedules and routes for field technicians
→Monitor technician schedules and make adjustments throughout the day as needed
→Communicate with technicians regarding job details, customer needs and schedule changes
→Handle customer questions and concerns professionally and promptly
→Help prioritize emergency and time-sensitive service calls
→Keep customers informed about technician arrival times and appointment changes
→Maintain accurate customer and job information in the company’s systems
→Work closely with the service and management teams to keep operations running smoothly
→Identify scheduling conflicts and find solutions quickly
→Provide a positive customer experience from the initial call through completion of the service
→Maintain a professional, helpful and solution-focused attitude in a fast-paced environment

Previous dispatch, scheduling, customer service or home services experience preferred
HVAC, plumbing or other home services industry experience is a plus
Strong organizational and multitasking skills
Excellent communication and customer service skills
Comfortable handling multiple phone calls, technicians and customer needs at the same time
Strong attention to detail
Ability to remain calm and professional in a fast-paced environment
Strong problem-solving skills and the ability to think on your feet
Comfortable using computers and learning scheduling and dispatch software
Dependable, professional and ready to be part of a team
A positive attitude and willingness to learn
Ability to work effectively with both customers and field technicians

Competitive pay: $25 - $30/hour with weekly pay!
Performance-based earning opportunities
Year-round work
401(k) with profit sharing
Medical, dental and vision insurance
Company-paid short-term disability insurance
Company-paid life insurance
Company-paid long-term disability insurance
Paid holidays
Paid time off (PTO)
Parental leave
Tuition reimbursement
Special deals and discounts on a variety of services and entertainment
Family and friends discounts on services
Yearly performance reviews
Training and development
Opportunities for advancement
A team that supports you and your growth

Astar Heating and Air Conditioning, a Sila Services Company, is committed to providing exceptional HVAC and plumbing service while creating a workplace where motivated people can build rewarding careers.

If you’re organized, customer-focused and enjoy being the person who keeps everything moving, this could be the opportunity you’ve been looking for.