IT Support Specialist

IT Support Specialist
Location: Alpharetta, GA (Onsite 4-5 days per week)

We are seeking an IT Support Specialist with 2-3 years of hands-on experience providing desktop and end-user support in a fast-paced environment. This role is responsible for configuring and deploying laptops for new hires, troubleshooting Windows-based systems, resolving password and account access issues, and providing technical support to employees both onsite and remotely.

Key Responsibilities:

• Configure, image, and ship laptops and equipment for new hires.
• Troubleshoot and resolve Windows operating system, hardware, software, and connectivity issues.
• Perform password resets and user account administration.
• Respond to and resolve IT support tickets in a timely manner.
• Provide technical support to end users onsite and remotely.
• Assist with workstation setup, hardware deployment, and general IT operations.

Requirements:

• 2-3 years of IT support, help desk, or desktop support experience.
• Strong troubleshooting skills in Windows environments.
• Experience with laptop imaging, provisioning, and hardware support.
• Excellent customer service and communication skills.
• Ability to work onsite in Alpharetta 4-5 days per week.

• Fully remote position within the United States.
• Opportunity to work with a recognized leader in IAM and cybersecurity services.
• Competitive compensation package including base salary and uncapped commission.
• Comprehensive benefits package.
• High-growth environment with significant opportunities for career advancement.
• Collaborative, customer-focused culture driven by innovation and excellence.

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.