Sr. Support Engineer - Modern Work

About Simform:

Role Overview:

We are looking to hire an experienced Modern Work Specialist with strong expertise in Microsoft Office 365 administration. The ideal candidate will have hands-on experience working with a Microsoft Distributor or Microsoft CSP (Cloud Solution Provider) Partner, supporting enterprise and SMB customers across Microsoft Modern Work solutions.

Key Responsibilities:

• Administer, manage, and support Microsoft Office 365 environments, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams
• Handle tenant setup, user management, license assignment, security policies, and compliance configurations
• Provide technical support, troubleshooting, and issue resolution for Office 365 workloads
• Work closely with internal teams, distributors, and Microsoft CSP ecosystems to deliver Modern Work solutions
• Support customer onboarding, migrations, and post-deployment operations
• Ensure best practices for security, governance, and performance across Modern Work platforms
• Maintain documentation, SOPs, and operational processes

Required Skills & Experience:

• 7–8 years of total IT experience with a strong focus on Microsoft Office 365 administration
• Mandatory experience working with a Microsoft Distributor or Microsoft CSP Partner
• Hands-on expertise in Exchange Online, SharePoint Online, Teams, and OneDrive
• Good understanding of identity management (Azure AD / Entra ID), licensing, and security concepts
• Experience handling multiple customer tenants in a partner-managed environment
• Strong troubleshooting, communication, and customer-handling skills

Good to have:

• Microsoft certifications related to Modern Work or Office 365 (preferred, not mandatory)
• Experience supporting enterprise or mid-market customers
• Exposure to migrations (email, files, collaboration workloads)