Monitoring Licensing Specialist

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

We’re looking for a Monitoring Licensing Specialist to own the end-to-end administration of specialist licensing processes for our Monitoring call center. This role manages licensing applications, renewals, fingerprinting, documentation, and ongoing communication with state agencies to secure and maintain required credentials for employees.

You will play a central role in safeguarding our regulatory compliance through strong cross-functional collaboration and disciplined tracking of regulatory requirements. 

Licensing & Credential Management

• →Own the end-to-end licensing lifecycle, including new applications, renewals, and updates across multiple states.
• →Complete fingerprinting requirements, documentation, and application submissions (digital and mailed).
• →Track licensing status and maintain proactive renewal schedules to prevent license lapses or operational disruption.

Regulatory Compliance & Risk Mitigation

• →Interpret and apply regulatory requirements to internal processes and employee eligibility.
• →Identify, escalate, and resolve compliance risks or licensing gaps in a timely + proactive manner.
• →Serve as the primary liaison between the organization and state licensing agencies.
• →Maintain audit-ready documentation and organized licensing records.

Licensing Operations & Stakeholder Coordination

• →Manage detailed records of applications, approvals, renewals, correspondence, and compliance documentation.
• →Develop and maintain standardized workflows and tracking tools to increase efficiency and accuracy.
• →Partner with Workforce Management to align on renewal timeline scheduling.
• →Provide clear, timely updates to employees and leadership regarding licensing requirements and status.
• →Guide employees through application steps, documentation needs, and fingerprinting processes.
• →Partner with the People (HR) and Legal teams to ensure compliance with relevant state regulations.

• Ability to be 100% onsite.
• Flexibility to work evenings/weekends as business needs. 

• 1 - 3+ years of experience in regulatory compliance, licensing administration, HR operations, legal administration, or a related business operations function.
• Strong working knowledge of compliance documentation, background check processes, and regulatory recordkeeping best practices.
• Demonstrated ability to interpret regulatory requirements and translate them into clear, actionable internal processes.
• Exceptional organizational skills with the ability to manage, detail-sensitive workflows.
• Proven ability to build structured tracking systems and improve operational workflows for efficiency and accuracy.
• Strong cross-functional collaboration skills.
• Clear, professional written and verbal communication skills.
• High level of integrity and discretion in handling confidential and sensitive information.
• Proficiency in Google Suite and comfort with learning new systems and tools.
• Self-starter mindset with strong ownership, accountability, and follow-through.
• Employee/customer service mindset with the ability to guide employees through required processes

• 3 - 5+ years of experience in regulatory compliance, licensing administration, HR operations, legal administration, or a related business operations function.
• Experience managing multi-state licensing or credentialing processes in a regulated environment (e.g., monitoring center, healthcare, financial services, security, or similar).
• Experience collecting, processing, or coordinating fingerprinting for licensing requirements
• Certification in Business Process Management (BPM), Lean Six Sigma, or related process improvement methodologies is a plus.
• Experience in a customer contact center or monitoring central station environment is a plus.
• 3+ years of work experience within the previous 10 years, at the time of application, in private security services, military police, or law enforcement fields.

This position is subject to applicable state and national background screening and licensing requirements. Employment is contingent upon successfully acquiring and maintaining various state licenses, some of which require completing all background or other checks and meeting and maintaining eligibility standards established by applicable regulatory authorities.

For roles requiring certification through the Virginia Department of Criminal Justice Services (DCJS), candidates must be eligible for certification as an Electronic Security Employee. This includes submission of fingerprints for state and national criminal history searches and receipt of final approval from DCJS. Certain criminal convictions may disqualify candidates where required by state law or regulatory standards.

Criminal history information will be considered only to the extent permitted by law and in a manner consistent with applicable federal and state regulations.

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.