50mo ago

SIXT Australia - VIC & SA

AU·Footscraymid

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Quick Summary

Overview

Join the Journey with SIXT Australia – Customer Experience Agent SIXT is driving a new era of car rental in Australia – and we want you in the driver’s seat. Backed by the trusted NRMA name,

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SIXT is driving a new era of car rental in Australia – and we want you in the driver’s seat.

Backed by the trusted NRMA name, SIXT is a premium, global mobility brand bringing world-class service, unbeatable value, and an unforgettable customer experience to Australians. Whether it’s compact cars, family SUVs, prestige vehicles, or commercial trucks, thousands of customers choose SIXT every day – and our people are the reason why.

About the Role

~1 min read

As a Customer Experience Agent, you’ll be at the heart of our customer journey and a key contributor to our branch performance. You’ll combine outstanding service with confident sales conversations, helping customers get the most value from their rental while driving strong commercial results for the business.

You’ll bring energy, empathy and a solutions-first mindset to every interaction — identifying customer needs, recommending the right products, and turning everyday rentals into premium experiences.

Delivering premium, friendly customer service that builds trust and loyalty

Confidently explaining products, benefits and value in a clear, customer-focused way

Seamlessly managing rental agreements from start to finish with accuracy and efficiency

Answering enquiries in person, over the phone, and via email

Cleaning and preparing vehicles to the highest presentation standards

Supporting vehicle pick-up and delivery when required

Maintaining a clean, professional and welcoming branch environment

Assisting with admin and operational tasks to support daily targets and KPIs

We’re not just after experience — we’re looking for attitude and a natural sales mindset. If you enjoy engaging with customers, influencing outcomes, and working towards clear targets in a fast-paced environment, we want to hear from you.

Ideally, you’ll bring:

Clear, confident communication skills with a strong customer focus

A proactive, can-do approach — especially under pressure

Previous experience in retail, hospitality, customer service or sales (preferred)

Strong attention to detail and admin accuracy

A full, unrestricted driver’s licence

Solid computer skills

Full Australian working rights

Flexibility to work across a 7-day rotating roster (including weekends)

We offer more than just a job — we offer a career with real momentum. At SIXT, performance is recognised and rewarded. You’ll receive full training, structured sales coaching, and ongoing support to help you succeed and grow.

You’ll also enjoy:

Nice to Have

~1 min read

Career development opportunities across roles and locations

Elite Club rewards for monthly top performers

Employee discounts — up to 30% off SIXT rentals for you and your family globally

NRMA Group benefits, including lifestyle discounts, wellbeing programs and support

A fun, inclusive and high-energy team where no two days are the same

We’re proud of our diverse team and committed to creating a workplace where everyone belongs. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities and culturally diverse groups.