Junior Pre-Sales Support

The Junior Pre-Sales Support role provides operational, administrative and coordination support to the Pre-Sales and Sales teams throughout the sales lifecycle. The role assists with managing pre-sales requests, preparing quotes and documentation, coordinating vendor and distributor requirements, maintaining opportunity information, and supporting Pre-Sales Consultants with the development of customer solutions.

This is an entry-level role designed to build knowledge across pre-sales processes, technology solutions, vendor programs and commercial requirements, with the opportunity to progress into a Pre-Sales Consultant or other technical or commercial role.

• Monitor the Pre-Sales queue and coordinate incoming requests
• Review requests to ensure the required information has been provided
• Allocate or assist with assigning Pre-Sales requests to the appropriate team member
• Track outstanding Pre-Sales activities and follow up on actions where required
• Maintain accurate opportunity and Pre-Sales records
• Assist with preparing Bills of Materials (BOMs) and solution configurations
• Assist with coordinating priorities and deadlines across the Pre-Sales team
• Escalate urgent or incomplete requests to the appropriate team member

• Assist with preparing customer quotes and Bills of Materials (BOMs)
• Obtain pricing from vendors and distributors
• Assist with validating SKUs, licensing, subscriptions and support requirements
• Check product availability, lead times and relevant commercial information
• Assist with deal registration and special pricing requests
• Follow up with vendors and distributors on outstanding pricing and quote requests
• Support Sales Operations with pricing, quoting and other commercial requirements
• Maintain pricing and quotation documentation where required

• Assist Pre-Sales Consultants with preparing Statements of Work (SOWs), proposals and other customer documentation
• Assist with formatting and maintaining solution documentation
• Prepare basic scope descriptions and task lists using established templates
• Assist with documenting assumptions, exclusions, dependencies and deliverables
• Maintain standard Pre-Sales templates and supporting documentation
• Ensure documentation is complete and follows internal standards before submission

• Act as a liaison between the Pre-Sales team, vendors and distributors for day-to-day requests
• Coordinate requests for product information, pricing and availability
• Assist with vendor and distributor escalations
• Maintain relevant vendor contacts and information
• Assist with navigating vendor portals and tools
• Participate in vendor training and enablement activities to develop product knowledge

• Work closely with Sales, Pre-Sales Consultants, Engineers, Project Delivery and Managed Services teams
• Assist with gathering information required to progress customer opportunities
• Coordinate internal follow-ups and outstanding actions
• Assist with the handover of approved solutions to Project Delivery or Managed Services
• Attend internal and customer meetings where required and document actions and requirements

Specific KPIs are set based on individual requirements against these main categories.

• Customer Satisfaction — Achieving high customer satisfaction levels as measured by positive feedback, positive contribution to customer meetings, and meeting or exceeding service levels
• Leadership — Achieving overall positive feedback scores as measured by 360-degree reviews, as well as feedback received from peers and customer stakeholders
• Productivity — Performing required duties and responsibilities with high efficiency and effectiveness
• Technical Excellence — Technical expertise and skills to perform the required duties and responsibilities
• Innovation — Ability to drive innovation both internally and for customers
• Agility — Level of responsiveness and adaptability to changing requirements and demands
• Quality — All work produced and delivered to customers demonstrates quality
• Compliance — Work practices and standards including Worksafe and statutory regulations
• Learning & Growth — Identifying and owning a training development plan for self; mentoring others and taking initiative to build own skills and others'

• Meets deadlines and supports others to meet deadlines
• Strong verbal and written communications
• Strong attention to detail and accuracy
• Ability to prioritise in order to meet deadlines
• Exhibits ownership and accountability
• Manages work-life balance to meet individual and company expectations
• Displays innovative and critical thinking to generate ideas and solutions
• Works collaboratively and effectively with others to facilitate the achievement of organisational goals
• Flexible team player
• Demonstrates strategic thinking in relation to the organisation's business objectives
• Self-starter who can manage priorities and their time effectively
• Able to work with a range of internal stakeholders
• Agile and able to work in a dynamic and changing environment
• Team player able to work effectively as part of a team and shares knowledge and skills
• Taking initiative for ongoing personal development, identifying and continually developing skills and talents
• Integrity — performing with honesty, transparency and trust
• Professional attitude and approach to their work

• No formal tertiary qualification required — this is an entry-level role
• A qualification or current study in Information Technology, Business or a related field will be considered an advantage
• Willingness to undertake vendor training and certifications

• Strong organisational and coordination skills
• High attention to detail and accuracy
• Good written and verbal communication skills
• Ability to manage multiple requests and competing priorities
• Strong follow-up and task management skills
• Comfortable communicating with internal teams, vendors and distributors
• Basic understanding of IT products and services, or a strong interest in developing technical knowledge
• Proficiency with Microsoft Word, Excel, Outlook and PowerPoint

• Previous experience in sales support, technical coordination, IT support, service desk, sales operations, procurement or a similar coordination role
• Exposure to IT hardware, software, licensing and subscription models
• Familiarity with quoting, CRM, ticketing or PSA systems
• Basic knowledge of networking, cybersecurity, cloud or infrastructure technologies
• Exposure to technology vendors and distributors (e.g. networking, security, or cloud vendors)