Platform Analyst

Description

• 2+ years of experience in IT administration, help desk, or systems support roles.
• Working knowledge of Microsoft 365 administration, including user management, licensing, and basic configuration.
• Familiarity with Entra ID (Azure AD) user and group management.
• Strong attention to detail and a process-first approach to technical work.
• Ability to follow documented procedures precisely and escalate appropriately when work deviates from established procedures.
• Clear written communication skills for ticket documentation and status updates.

• Experience in a managed service provider (MSP) environment, with exposure to multi-tenant platform management.
• Familiarity with professional services automation (PSA) or ticketing platforms, such as ConnectWise Manage or equivalent.
• Microsoft 365 Fundamentals (MS-900) certification or equivalent.
• Experience with onboarding checklists and structured IT provisioning workflows.

• Work arrangement: In-office, hybrid, or fully remote, depending on regional team structure and business needs. In-office or hybrid arrangements are preferred where possible.
• Hours: Standard business hours.
• Connectivity: A professional work environment with reliable high-speed internet sufficient for video conferencing, screen sharing, and continuous access to company systems is expected.
• Travel: Travel is not a primary function of this role.

1. Entrepreneurial Culture 
2. Fast-paced Flow, with a Variety of Projects 
3. Collaborative Work Environment 
4. Training & Certifications  
5. Career Growth Opportunities 

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.  

Please be advised we, LayerCake, participate in E-Verify.