F2P Customer Success Associate

Sleeper is a sports-focused games platform with messaging at its core. We are a young and energetic company, fueled by a passion for sports and a drive for innovation. Our mission is to create a digital playground for sports fans and their friends to hang out. We bring people together over sports. Currently, we are looking for highly motivated customer support associates to join our Customer Success team.

The customer support role at Sleeper is the heartbeat of the company. You will play a key role in supporting and nurturing our user relationships, by collecting the voice of the customer and funneling feedback to appropriate channels.

You will join a small, but passionate team that acts as the front-line to our users, and help with user onboarding, resolve bug and usability issues, and collect and prioritize product and feature requests.

Successful candidates for this job are skilled problem-solvers who are adept at asking questions to help distill the causes and intent of our users. In addition, a high degree of empathy and customer-centric personality is required for the role.

What you’ll do as a Customer Success Associate:

• Provide exceptional customer service through demonstrating product knowledge

• Effectively communicate with our users across several channels – email, chat, and social media

• Promote Sleeper through your conflict resolution abilities and effective communication skills

• Comfortable questioning conventional wisdom, eager to take initiative, able to identify and develop creative solutions

• Competence with Intercom is preferred but not required

• Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users

• Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required

• Sleeper fandom!