Laboratory Customer Service Technical Associate, Bethlehem (Per Diem)

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  Requires a high degree of problem solving, intuition, knowledge, and adaptability to the needs of the clients(callers) requesting assistance.

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  Ability to provide detailed and accurate information to callers using both internal and external   lab resources for efficient and effective lab collection.

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  Performs all aspects of Quality Assurance protocol including monitoring script order accuracy, identify missing tests, the capability to add testing, test cancellation, test ordering, specimen retrieval as well as patient and provider notification.

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  Support and mentor non-technical staff. Utilize technical knowledge to support physician, patient, staff and other customer inquiries to facilitate accurate and timely lab testing.

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  Expedites test reporting to include State Communicable Disease reporting, Non SLUHN provider reports as well as reprocessing of failed reports to providers.

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  On an ongoing basis, review for understanding and comply with all Network and departmental policies and procedures.

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  Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external).

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  Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes, and practices.

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  Adheres to the Network PCRAFT and AIDET competencies, instilling the culture and values of the organization in all patient and employee daily interactions. Ensures a superior patient encounter with every patient, every time.

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  Other duties as assigned.

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      Sitting and standing for extended periods of time. Kneeling, bending, reaching, and walking. Sorting, filing, scanning.

• 1-10 pounds - frequently

• 11-49 pounds - rarely

• 50 pounds and over - Rarely

• 5 pounds and under - frequently

• 6-10 pounds - Continuously

• 11-49 pounds - Occasionally

• 50 pounds and over - Rarely

• Hearing: The ability to hear, understand, and distinguish speech and/or other sounds.      Continuously

• Vision: To include far, near, peripheral, and color. Continuously

• Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other works accurately, loudly, or quickly.   

• Equipment Operation: Phones, Fax, Printer, Scanner

• Contact/exposure with chemical, biological material, heat/cold, or other environmental factors that may require the use of PPE.  Biological frequently remaining factors rarely.

MLS/MT/MLT (ASCP) or equivalent

Successful completion of an accredited MLS/MT/MLT program or equivalent work experience. Strong Customer Service experience. Medical terminology. Effective independent judgement in performance to the assigned duties.

Preferred: 3+ years customer service. 3+ Years Hospital/medical affiliated training

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's!!