Early Interest - Finance Systems Support, Manila

We’re building our talent pipeline for this role ahead of its official opening. This is a prospect posting for an upcoming opportunity that we expect to begin actively recruiting for within the next 45 days.

By sharing your profile now, you’ll be among the first candidates considered when the role officially opens. Our recruiting team will prioritize these early profiles for review before moving to the wider applicant pool.

Because the active recruitment process has not started yet, you may not hear from us immediately. Once the role moves into active hiring, we’ll review the prospect pool and contact candidates whose experience aligns with the opportunity.

If this sounds like something you’d be interested in exploring, we’d love to hear from you early.

Based in our Manila office, you will join Smartly’s Finance team and help keep the systems behind our global finance operations running reliably. You’ll provide day-to-day support for our NetSuite and connected finance systems, combining accounting knowledge, SQL and technical problem-solving to investigate issues and support users around the world. 

This is a hands-on opportunity to build your expertise in enterprise applications while exploring practical ways to use AI and automation to make support, troubleshooting and documentation more effective. The role reports to the Finance Systems Manager and is based in Manila with a hybrid working model. 

• →Provide Tier 1 and Tier 2 functional and technical support to internal users globally, investigating NetSuite errors, workflow issues and data discrepancies. 
• →Review accounting transactions, journal entries and general ledger impacts to understand and resolve finance-system queries. 
• →Write and modify SQL queries to investigate data, support reporting and troubleshoot data-integrity issues. 
• →Use AI tools, including large language models, to support troubleshooting, improve documentation and explore opportunities to automate repetitive support activities. 
• →Support user access and permissions, system configuration changes, testing and regression testing for NetSuite releases and upgrades. 
• →Maintain clear knowledge-base documentation and create practical guidance that helps users solve common issues. 
• →Deliver end-user training and help colleagues use finance systems effectively. 
• →Provide support for other finance applications and integrations connected to the NetSuite. 

• Experience with NetSuite, including areas such as saved searches, dashboards or SuiteFoundation concepts, is essential. Relevant studies in information technology, computer science, accountancy, management information systems or a related area can also be helpful. 
• Some hands-on experience in application support, enterprise applications, data analysis, accounting systems or a similar area where you have worked closely with NetSuite. 
• Working knowledge of SQL, including an understanding of relational data. 
• A good foundation in accounting and finance processes, such as Order-to-Cash, Procure-to-Pay and General Ledger.
• A strong interest in using AI tools to improve how you investigate issues, document solutions and automate repetitive work.
• Strong written and spoken English, with the ability to communicate clearly with colleagues across different teams and locations.
• A structured approach to troubleshooting and the judgement to resolve well-defined issues independently while escalating more complex problems appropriately. 

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.


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