Lead Apartment Maintenance Service Technician (M1)

United States·Cherry Arms - AlexandriaNormallead

Service TechnicianSkilled Trades & Field Services

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Quick Summary

Key Responsibilities

Ability to perform all Service Technician duties Excellent written and verbal communication skills Outstanding interpersonal skills Exceptional customer service skills Ability to effectively lead,

Technical Tools

Service TechnicianSkilled Trades & Field Services

Candidates must be CFC certified, and highly skilled in all Service Technician duties. Ability to teach, coach two other technicians. Monday-Friday 8am-5pm : willing to be on-call as needed/ back-up for 24hr Maintenance Services.

WHAT WE ARE LOOKING FOR:

We're seeking a Lead Technician with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands-on trouble-shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.

WHAT WE EXPECT FROM YOU:

Assist in hiring, training, coaching, counseling, and managing a successful service team
Encourage and build positive relationships with all team members, customers, and vendors
Assist in ensuring all Southern Management policies, procedures, and internal quality control standards are upheld at all times
Monitor daily activities of service team to ensure product and service quality
Maintain accurate logs of, and schedules for, all maintenance work and materials
Perform daily checks of overall community appearance
Perform service technician responsibilities as necessary
Schedule, conduct and document regular meetings with service team members
Schedule and manage appropriate contracts
Provide high levels of service to all customers and team members
Aid in preparation of annual budget and community plans
Respond in emergency situations, as needed
Stay abreast of industry trends
Demonstrate behaviors that cultivate a positive work culture
Contribute to community and company engagement efforts
Perform other duties as assigned by manager or supervisor