Hotel Front Desk Team Member - PT (18+)

United States·Bear Creek - MacungieNormalmid

OtherFront Desk

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Quick Summary

Requirements Summary

Must be at least 18 years of age 1 year previous guest service experience preferred Classes or degree in Hospitality Management preferred Availability during peak operating times, i.e.: weekends,

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OtherFront Desk

The ideal Hotel Front Desk Team Member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Hotel Front Desk team, welcoming the hotel guest, correctly and efficiently completing their registration/check-in process and ensuring that their hotel needs are met with the high level of service standards we have established. As this position is often the first and last team member the guest interacts with, it is important to welcome and thank each guest.

Requirements

~4 min read

Provide our guests with efficient, friendly and thoughtful service
Provide the first and last impression the guests will have of Bear Creek Mountain Resort
Complete check-in and check-out procedures, compute bills, collect payment and make change for guests as required
Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions
Answer telephones/PBX with proper telephone etiquette and direct calls accordingly
Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations
Communicate with other departments as needed via telephone and two-way radio
Balance all cash receipts and work performed during shift and perform a bucket check on shift
Handle dissatisfied customers efficiently and courteously to ensure their satisfaction
Ensure all special groups, tours, corporate guests get necessary attention to all details such as billing, luggage, transportation, etc.

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Contribute to the team's success by accomplishing tasks and assisting with projects as needed
Maintain knowledge and compliance with departmental policies, service procedures, and standards
Work as a team member to ensure our guests have the best possible experience
Understand emergency procedures and be able to apply them when necessary
Report any incidents, property damage or injuries immediately to Manager/Supervisor
Attend department meetings and training sessions as necessary
Other duties as assigned by Manager and/or Supervisor
Support Southern Management's Mission, Vision, and Values
Comply with Bear Creek and Southern Management's policies and procedures

QUALIFICATIONS:

Must be at least 18 years of age
1 year previous guest service experience preferred
Classes or degree in Hospitality Management preferred
Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS:

Ability to learn and use the Room Master PMS System and Sirius Ware software
Must be effective at listening to, understanding and resolving the concerns and issues raised by guests and co-workers
Must be well organized, detailed and able to make proper decisions
Must be able to convey information and ideas clearly
Excellent verbal communication skills
Compute basic arithmetic and mathematical calculations
Strong administrative skills with a high degree of accuracy
Excellent time management skills
Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

PHYSICAL DEMANDS & EVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
Far Visual Acuity: Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
- One-on-one (in person)
- Telephone
Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds
Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.