Customer Care Specialist

• Manage the end to end order fulfilment process, ensuring customer requirements for delivery, timing and invoicing are met.
• Monitor backorders and blocked orders, proactively identifying solutions to keep orders progressing.
• Coordinate equipment dispatch, collection, tracking and invoicing.
• Respond to customer enquiries and provide clear, timely updates on order status.
• Proactively resolve customer needs through solutions such as substitute products, inventory management and troubleshooting.
• Manage customer complaints, including investigating issues, coordinating product returns and proposing appropriate commercial solutions.
• Process return credit notes and follow up on unresolved cases with the Accounting team.
• Build strong operational relationships with Sales and other internal teams to deliver a seamless customer experience.

• Bachelor's or Master's degree
• Some experience in a similar position will be an advantage
• Fluent communication in English (at least B2 level)
• Good communication in German will be additional advantage
• Confident using MS Office tools
• SAP experience preferred
• Effective communication and teamwork skills
• Strong attention to detail
• Proactive problem solving approach
• Ability to manage different priorities

We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website

Your Future: Generous annual bonus, life insurance, Save As You Earn share options.

Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!

Your Wellbeing: Private Health and Dental plans, multisport card/my benefit platform and much more.

Flexibility: Hybrid Working Model (For most professional roles).

Training: Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies