Operational Technology Support Engineer II

• Lead major incident investigations and coordinate resolution across cross-functional teams.
• Conduct root cause analysis, drive CAPA activities, and implement long-term solutions to reduce operational risks and recurring issues.
  

• Support OT system deployments, upgrades, integrations, validation activities, and infrastructure improvements.
• Contribute to the design, implementation, and standardization of manufacturing technology solutions and OT capabilities.

• Ensure compliance with quality, regulatory, and governance requirements across all OT support activities.
• Maintain technical documentation and support audit, inspection, and compliance activities.

• Mentor and provide technical guidance to OT Support Engineers and site support teams.
• Support knowledge transfer, onboarding, and training of team members.

• Drive process improvements to enhance service reliability, operational efficiency, and customer satisfaction.
• Identify automation opportunities and recommend enhancements to OT support processes.
  

• Bachelor’s degree in Information Technology, Computer Engineering, Systems Engineering, Industrial Engineering, Electronics Engineering, Automation Engineering, or a related technical discipline. Professional certifications such as ITIL, Tulip, Microsoft Azure, Manufacturing Systems, Automation, or Cybersecurity are highly desirable.
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  Strong expertise in troubleshooting, root cause analysis, incident and problem management, manufacturing systems, and IT service management. Demonstrated ability in technical leadership, mentoring, change management, process development, documentation, stakeholder management, and effective communication across cross-functional teams.
  
• 3–5+ years of experience supporting Operational Technology (OT), Manufacturing Systems, MES, eDHR, Tulip, industrial automation, or enterprise applications within regulated manufacturing environments. Proven experience in leading complex incident investigations, supporting system integrations, validation and change control activities, and ensuring compliance with audit and regulatory requirements.
  
  

You.Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.    

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/ 

Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day  

Your Wellbeing: Medical, Dental, Vision, Health Savings Account , Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program  

Flexibility: Hybrid Work Model (For most professional roles)  

Training: Hands-On, Team-Customized, Mentorship