SnappyCX

Our client, a vein and vascular surgery practice (functioning similarly to a cardiology setting), is seeking an experienced Bilingual Revenue Cycle Manager (Medical Billing). The ideal candidate will be skilled in insurance verification, patient billing inquiries, and payment plan coordination. This role requires honest, polite, and clear communication with patients regarding their insurance status and financial responsibilities, while prioritizing patient retention.

• →Verify patient insurance eligibility and benefits, including coverage, deductibles, copays, coinsurance, and authorization requirements
• →Discuss billing inquiries, patient financial responsibility, and payment plan options clearly and professionally
• →Handle inbound and outbound patient calls regarding insurance and billing matters, including out-of-network status conversations
• →Maintain accurate patient records and documentation
• →Assist with claim follow-up, denial analysis, and general billing support
• →Ensure full HIPAA compliance and patient confidentiality at all times

• Fluent in both English and Spanish (spoken and written) with clear, professional phone etiquette in both languages
• Minimum 3 years of experience in Medical Billing, Insurance Verification, or Patient Financial Services
• Prior experience handling patient calls in a healthcare setting
• Confidence discussing insurance coverage, out-of-network status, billing concerns, and patient financial responsibility
• HIPAA compliance — candidates must be prepared to provide relevant documentation
• Must be comfortable following scripted guidance for complex patient interactions (e.g., out-of-network conversations) while maintaining a professional tone

The right candidate brings hands-on experience managing high claim volumes across multiple medical specialties — such as cardiology, family medicine, or similar — and has a proven track record of identifying denial root causes and mitigating revenue loss. Experience in a hospital or multi-specialty setting is a plus. While coaching on patient-facing out-of-network communication will be provided, candidates should demonstrate confidence, composure, and professionalism when handling sensitive financial conversations with patients.