SnappyCX

SnappyCX is a dynamic and innovative company at the forefront of the BPO industry providing talent outsourcing. Join us on this exciting journey as we redefine the benchmarks for excellence in talent-centric solutions.

• →Identifying caregiver availability and staffing new cases efficiently
• →Utilizing HHAX availability reports and Smart Maps to search for caregivers
• →Creating and maintaining a personal availability list based on caregiver conversations
• →Updating all relevant systems with caregiver availability and case details
• →Documenting caregiver case refusals or declines appropriately
• →Communicating with caregivers via Textus (no other platforms)
• →Assigning caregivers to cases and verbally reviewing all patient details, duties, special requirements, travel time, and expectations
• →Ensuring caregivers understand policies, including attendance, uniform requirements, phone usage restrictions, and cancellation notice requirements
• →Providing clock-in details and confirming understanding through caregiver read-back
• →Reviewing all patient notes prior to assignment
• →Updating OCR Smartsheet, caregiver profiles, schedules, and calendars accurately
• →Staffing a minimum of 15–20 cases per day (75–100 cases per week)

• Proven experience in staffing, scheduling, or coordination, preferably in healthcare or home care.
• Ability to work in a high-volume, fast-paced environment with strict deadlines.
• Strong phone, texting, and written communication skills.
• Excellent time management and prioritization abilities.
• High attention to detail and strong follow-through.
• Comfortable making a high volume of outbound calls and messages daily.
• Ability to remain calm and solution-oriented under pressure.

• Previous experience staffing aides, caregivers, or shift-based roles.
• Familiarity with HHA exchange scheduling/staffing software.
• Strong problem-solving skills and persistence when filling difficult shifts

1. You must have a dedicated workspace, a Laptop/PC (Core i5+), and Noise Cancellation.
2. You MUST have a Backup Power Source (Inverter/Generator) and a Backup Mobile Hotspot. "No Light" or "No Internet" is not acceptable.
3. You will be speaking with US professionals. You must be able to code-switch to a neutral or US accent.

• We require a check-in before every shift.
• We use a tool for activity verification.
• We enforce the policy on lateness.

The Perks:

• Long-term contract with a single dedicated client (No jumping between 5 accounts).