IT Support Technician III

United States·Sparksmid

Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

Lead troubleshooting and resolution of critical hardware and software issues. Mentor and train junior IT support technicians. Maintain and update IT inventory and asset management records.

Requirements Summary

Associate’s degree in a related field of study. 3+ years of relevant experience. Relevant experience can be considered as a substitute for the required educational qualifications.

Technical Tools

Customer SupportIt Support Specialist

Do you have an eye for detail and a passion for developing innovation solutions? Join our team! The IT Support Technician III provides expert-level technical support and manages IT infrastructure projects. This role involves mentoring junior technicians and ensuring the stability and efficiency of the IT environment.

As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

Responsibilities

~1 min read

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Lead troubleshooting and resolution of critical hardware and software issues.
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Mentor and train junior IT support technicians.
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Maintain and update IT inventory and asset management records.
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Ensure compliance with company IT policies and procedures.
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Assist in training end-users on the proper use of IT systems and applications.
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Respond to helpdesk tickets and resolve moderate compute issues in a timely manner.
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Conference room support and maintenance.
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Maintain and update IT inventory and asset management records.

Requirements

~2 min read

Associate’s degree in a related field of study.
3+ years of relevant experience.
Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 5 years of related experience is required.
Higher level relevant degree may substitute for experience.
Experience in utilizing AI tools to enhance troubleshooting and ticket resolution processes, ensuring timely and effective problem-solving.
Understanding of AI operations and proven ability to assist users effectively in utilizing and navigating AI systems, including answering front-line questions on how to best utilize AI tools.
Advanced understanding of computer hardware, software, and network troubleshooting.
Strong leadership and communication skills.
Customer/solution ownership, an overall drive for excellence.
Team focused with the capacity for knowledge sharing
Strong written and verbal communication skills with end users.
Drive to maintain current knowledge of industry trends and potential impact on the business.
Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.
Ability to understand user and business needs and translate to technical solutions.
In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and other related peripherals.
Comprehensive troubleshooting skills of industry standard hardware and software products/services.

Bachelor’s degree in IT or a related field.
Advanced certifications such as CompTIA A+, Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA).
A+ Certification.
Network+ Certification.
Security+ Certification.
Technical documentation skills.
Knowledge of Service Now and functionality.

Ability to lift and move computer equipment up to 50 lbs.
Regularly required to stand, walk, use hands, and reach with hands and arms.
Working primarily in an office environment; some tasks may require work in server rooms.
Ability to travel to different office locations as required.
Ability to work on a computer for prolonged periods.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.