Revenue & Data Specialist

We’re Hiring! DATA & REVENUE SPECIALIST Toronto, ON | Montreal, QC www.socan.com     POSITION TYPE:                   Permanent Full-TimeHIRING RANGE:                    $61,200 - $76,500/AnnumREASON FOR HIRING:         ReplacementWORK MODEL:                     HybridLANGUAGE:                          English, French is an asset     WHO WE ARE SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us      OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM    SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN’s commitment to Inclusion & Anti-Racism.      WHY WORK WITH US? Make a difference by supporting and collaborating with a vibrant and creative community Enjoy many options for workplace flexibility and work-life balance Get involved in the rapidly changing creative space Advocate for and empower the creative community Together, we’ll help music creators earn more income and make a living   WHAT WE OFFER 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based) Twelve paid sick days annually (including five personal days)  Annual Performance Incentive bonus (dependent on a personal and company performance)  Defined contribution Pension Plan Comprehensive, health and dental benefits program Inclusive and collaborative working environment       ABOUT THE ROLE The Licensing Operations and Data Specialist is responsible for supporting licensing administration, royalty collections operations, data management, operational reporting, systems optimization and development, and automated customer communications across SOCAN's licensing portfolio.    This role combines licensing operations support, process improvement, data governance, reporting, systems administration, and workflow automation to support SOCAN's licensing and royalty collection objectives. The Specialist contributes to efficient day-to-day operations while identifying opportunities to improve accuracy, scalability, and service delivery through the effective use of Dynamics 365 CRM, Power BI, Power Platform technologies, Copilot Studio, Agentic AI solutions, automated communications, and workflow automation.    The position serves as a key operational liaison between Licensing, Royalty Collections, Finance, Legal, Technology, Operational Audit and external stakeholders, ensuring accurate data management, efficient service delivery, and scalable business processes that enhance both employee and licensee experiences.    The knowledge of English is required for this position as the position requires to interact on a constant and regular basis with English-speaking stakeholders outside of Quebec   WHAT YOU’LL DO / KEY RESPONSIBILITIES   Licensing Operations  Support licensing operations activities, including identification and qualification of prospective licensees, licensee onboarding and account setup, usage logging and reporting administration, and licensing data collection, validation, and maintenance.  Ensure the accuracy and completeness of licensing records within SOCAN systems.  Support new licensing initiatives and operational implementation of tariff, policy, and process changes.  Develop operational procedures that improve efficiency, compliance, and licensee experience.  Monitor operational KPIs and service levels for licensing processes.    Royalty Collections Operations  Provide operational support for royalty collections activities, including entry and validation of reporting data, invoice generation and distribution, payment processing and reconciliation support, account maintenance, and collections administration.  Support collection, recovery, and escalation efforts for outstanding balances.  Liaise with third-party collections agencies and internal stakeholders as required.  Coordinate financial case management activities, including write-offs, write-backs, settlements, adjustments, and refunds.  Ensure operational compliance with established financial controls and procedures.    Automated Communications & Customer Engagement  Own the development, maintenance, optimization, and execution of automated communications programs.  Manage automated communication workflows related to invoices, statements, royalty reports, tariff updates, collections reminders, escalation notifications, customer onboarding, and account maintenance communications.  Develop communication sequences using Dynamics 365, Power Automate, Copilot Studio, and related platforms.  Monitor communication performance metrics and continuously optimize customer engagement effectiveness.  Ensure messaging is accurate, compliant, customer-focused, and aligned with SOCAN standards.    Mailbox, Call & Service Queue Management  Oversee processes for receiving, triaging, and routing general mailbox inquiries, incoming telephone calls, voicemails, and service requests.  Implement and maintain automated routing workflows and service queue management processes.  Ensure timely assignment and resolution of inquiries according to service standards.  Monitor response times and volume trends and implement improvements where required.   Systems Development, Automation & Digital Transformation  Support Licensing & Royalty Collections technology solutions from an operational and data perspective.  Administer, enhance, and optimize Dynamics 365 CRM, Power BI, Power Automate, Microsoft Power Platform, Copilot Studio, Agentic AI solutions, automated communication systems, and operational reporting platforms for the Licensing and Royalty Collections team.  Identify opportunities to automate manual processes and improve scalability.  Support the design and implementation of AI-enabled workflows and digital transformation initiatives.  Partner with Technology teams and vendors on new system implementations, upgrades, integrations, and enhancements.  Develop business requirements and support testing, deployment, and change management activities.    Operational Reporting, Data Management & Analytics  Support operational reporting and business intelligence initiatives.  Design, maintain, and enhance Power BI dashboards and reporting solutions.  Ensure data accuracy, integrity, governance, and consistency across systems.  Develop reports and tools for performance metrics, scorecards, and operational KPIs.  Analyze business data and provide insights to support decision-making and operational improvements.  Support data maintenance activities across licensing, royalty collections, and systems.  Produce reports and analysis for leadership, finance, legal, and operational stakeholders.    Legal, Compliance & Audit Support  Support documentation and reporting requirements related to Copyright Board matters, tariff proceedings, royalty collection disputes, litigation support, and licensing agreements.  Coordinate operational support for internal and external audits.  Support audit data gathering, validation, reconciliation, and reporting activities.  Assist legal and compliance teams in preparing account documentation and records relating to legal enforcement actions.  Ensure operational procedures meet regulatory, contractual, and organizational compliance requirements.    Projects & Continuous Improvement  Support operational improvement projects focused on efficiency, accuracy, automation, and licensee experience.  Support implementation of royalty rate changes, tariff updates, and operational adjustments.  Support system enhancement projects and process redesign initiatives.  Support adoption of new technologies and automation capabilities across the department.  Develop and maintain standard operating procedures (SOPs), training documentation, and process maps.  Contribute to continuous improvement and innovation initiatives across Licensing & Royalty Collections.    WHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE   Post-secondary education in Business Administration, Finance, Accounting, Data Analytics, Information Systems, Technology, or a related field.  5+ years of experience in licensing, royalty collections, operations, finance, customer operations, or related business functions.  Advanced experience with Microsoft Dynamics 365 CRM.  Advanced experience developing and maintaining Power BI dashboards and reporting solutions.  Advanced experience designing workflows using Power Automate.  Demonstrated experience implementing and managing automated customer communication solutions.  Demonstrated experience with Copilot Studio, AI-powered automation, Agentic AI, and intelligent workflow solutions.  Strong experience working with operational reporting, business intelligence, and data management.  Strong understanding of accounts receivable, invoicing, payments, and collections processes.  Experience supporting projects and process improvement initiatives Licensing operations administration  Data management, validation, and governance  Dynamics 365 CRM administration and optimization  Power BI design and analytics  Power Platform development  Agentic AI and Copilot Studio implementation  Business process automation  Operational excellence and continuous improvement  Data analysis and reporting  Accounts receivable and collections support  Project and change support  Strong written and verbal communication  Stakeholder management and collaboration  Problem solving and decision making  Strategic thinking and innovation  Customer service excellence    Assets  Experience within music licensing, copyright administration, media, entertainment, collective rights management, or royalty administration.  Knowledge of copyright, tariffs, licensing, and royalty collection processes.  Project management certification or equivalent experience.  Bilingualism (English and French)   COMPETENCIES Accountability  Analytical Thinking  Customer Focus  Communication  Collaboration  Innovation  Continuous Improvement  Adaptability  Resilience  Attention to Detail  Results Orientation  Strategic Mindset  Operational Excellence    ACCESSIBILITY & ACCOMMODATION SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at hr@socan.com and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.   EQUAL EMPLOYMENT OPPORTUNITY SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.   If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply.  Research has shown underrepresented groups often only apply when they feel 100% qualified.  We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply   HOW TO APPLY If you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/ Thank you for your interest in our company; we will be in touch with those candidates we wish to interview. To learn more about SOCAN, go to www.socan.com. You can also follow us on LinkedIn, Twitter, Instagram, and Facebook (@SOCANmusic/@SOCANmusique).