Senior Licensing Specialist

JOB DESCRIPTION Senior Licensing Specialist   POSITION TITLE: Senior Licensing Specialist REPORTS TO: Director, Royalty Collections DEPARTMENT: Royalty Collections LOCATION: Toronto or Montreal LANGUAGE: Bilingual, English and French DIRECT REPORTS: N/A     OVERALL ACCOUNTABILITY The Senior Licensing Specialist is responsible for administering and coordinating license requests from users requesting licenses. While the role is primarily focused on physical licensing, the Senior Licensing Specialist is also expected to support reproduction rights (RR) and performing rights (PR) licensing across the team where required. This position requires a high degree of organization in order to respond to internal and external emails and requests as well as to conduct and document licensing activities based on established guidelines. Professional and timely relationship management with labels and publishers is also required. The Senior Licensing Specialist will be responsible for providing support to junior staff and team lead where required as well as contributing to the team KPIs and strategic goals. It is an expectation of this role that the Senior Licensing Specialist will assist the team in finding efficiencies in everyday processes by highlighting issues and providing suggestions for improvements.   RESPONSIBILITIES Qualify existing and new requests for licenses. Contact rights holders (where required) to ensure any license requests are properly handled Communicate clearly with potential users in order to raise awareness and to provide outstanding service Educate licensees on legal copyright / licensing requirements. (Where required) Answer incoming license requests (phone, email, regular mail) according to the established business unit timelines. Administer licenses according to the ADISQ and Music Canada agreements Administration activities including generating and amending licenses, as well as repertoire management (where required) Document licensing activities Support and own reproduction rights (RR) and performing rights (PR) licensing activities across the team as required Other duties as required   EDUCATION, EXPERIENCE & SKILLS High school diploma or equivalent Understanding of reproduction rights and publishing industry; familiarity with performing rights licensing is an asset Knowledge of the bi-cultural Canadian market and bilingualism is an asset Exceptional customer service skills Strong organizational and time management skills Skilled in identifying potential issues, problem solving situations Strong communication and interpersonal skills Proficient in use of MS office (Word, Excel) applications   COMPETENCIES Analytical Results-oriented Thorough Efficient Proactive Member-centric view Collaborator Adaptable