Application Support Analyst

ABOUT THE JOB:

The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging different teams either transversal or aligned to the different sub business units.

What will be your DAY-TO-DAY?

This position is for an Application support analyst. This position directly supports trading activities within a fast-paced front-office environment, making it much more than a traditional application support role. It requires close interaction with trading desks, strong responsiveness, and the ability to operate effectively under time-sensitive market conditions.

The candidate will join the GBTO/MTO (Market Technologies and Operations) team within Global Pre-Trade Support, covering the Equity business in a front-office trading environment.

The team supports the technologies that enable pre-trade activities, including order management, client negotiation, electronic trading, pricing, market making, and market access.

Key partners and stakeholders include Traders, Sales, and other IT teams.

Within the support team, the role focuses on systems that support business activities before trade execution, requiring both strong functional understanding and operational responsiveness.

The position involves daily interaction with traders, sales, business analysts, and developers to deliver and support solutions for the business. Strong communication skills are essential, as the role requires close coordination with a broad range of stakeholders in a fast-moving environment.

The team is part of the global Pre-Trade Support organization and contributes to a follow-the-sun support model for applications used across multiple Société Générale locations.

Primary tasks include but are not limited to:

-          Build knowledge and expertise on equities and equity derivatives SocGen system

-          Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.  End users are Sales, Traders, Front and Middle Office in the Equity department.

-          Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.

-          Crisis Management with communication to end-user and senior management

-          Provide functional and technical expertise to produce and promote maintainable and quality solutions, which include documenting system requirements and documentation of support run book.

-          Build tools to monitor production activities (Python, ElasticSearch , Kibana…etc).

-          Communicate with users regarding application outages and upcoming events like release, project.

-          Liaise with development/support teams in Bucharest, New York, Montreal and Paris.

-          Respond to end users within timeframe dictated by the severity of the problem, document and track case histories, issues, and action steps

-          Respect internal IT norms, standards and processes.

-          Timely reporting of production and project status to client and IT management.

-          Effective and efficient oral and written communication with various audiences at appropriate levels.

-          Partner with development teams on analysis and development as a part of the DevOps model

-          Partner with development teams on release management.

-          Partner with the Global support teams to ensure quality support to our end users.

-          Effectively manage the Client Relationship with the end user community.

Skills and Qualifications:

Must Have:

·       Strong analytical skills, follow-up capability and problem-solving ability.

·       Can communicate clearly and excellently with a wide variety of people/functions (verbal/written)

·       Flexible and adaptable to new environments.  Quickly learns new systems/products.

·       Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.

·       Experience in financial products (Equity and/or Fixed Income) / financial industry business processes / trading system

·       Team-oriented, client-focused and open to different ideas/viewpoints.

·       Capable of prioritizing tasks and multi-tasking projects.

·       Thrives in a high-pressure and time-sensitive environment.

·       Competency in SQL, Unix and Python

·       Knowledge of ElasticSearch/Grafana/Kibana

·       Knowledge of Client/Server application

·       Comfortable working on Windows/Unix environments

·       Competency in Microsoft Office applications (e.g. Excel)

Nice to Have:

• ITIL Certifcation

• Knowledge of derivative product lifecycle workflow

• Network experience

·       Knowledge on DEVOPS/ CICD activity

·       FI/FX or Equity derivatives functional knowledge

·       Agile development methodologies

·       Previous experience in a support team facing trader and sales

·       Previous experience working with developers or Business Analyst

·       Previous experience in financial industry

LANGUAGE: 

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States. 

Due to US Federal Securities law that may apply to this position, candidates who will apply for this position may be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority ("FINRA").

Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.

OUR CULTURE: 
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)

D&I: 
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-diversity/)