Senior Analyst

Completes checks and controls as per the timelines specified in the SOP and email updates.

Respect the incident process defined

Provides all required information for an L2 investigation, at one go.
Emails sent to appropriate BO contacts fetched from outlook contacts list. Avoids copying contacts from an email sent previously
Highlights network interruptions and instability, to the line manager rather waiting for things to go normal.
Highlights abnormalities identified while performing the checks, to shift leads and not assume situations. Engages manager on duty in appropriate situations.
Ensures acknowledgement to client emails are sent within 30 mins from the time of receipt of the email (by Q2).
No misses in the KPI metrics agreed by the associate.
Completes checks and controls as per the timelines specified in the SOP and email updates.
No complaints from managers and other stakeholders, on the quality of work
Engages the manager on duty with clear explanation of the incident.
Uses the incident email template with all necessary stakeholders and support teams in copy.
Performs all actions required from HSE during an incident, on GO from the manager on duty/appropriate tech teams
No complaints on the validations performed during interventions

Efficient production & delivery maintaining quality and timeliness

Ensures zero impact to business post any intervention through rigorous follow-up on the open action items

Bachelor's degree

Experience in finance and or banking required/ mandatory

Knowledge of Monitoring, incident Management, Payments Monitoring is a must 

French language will be an added advantage

PRO ACTIVITY and CURIOSITY: The mission requires digging into subjects in depth and broadening the field of investigation when necessary.

RIGOUR: Operational Committee & Governance must be precisely prepared and discussed with management to keep up with the BAU performance

ADAPTABILITY: The broad scope of the activities means moving from one subject to another and taking the lead.

SYNTHESIS SPIRIT: Reporting must be effective and alerts must be appropriately raised.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating? 
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.