Manager on Duty

Location: Sofive Cherry Hill

Job Description:

We are looking for a responsible, motivated, and customer-focused Manager on Duty to oversee daily facility operations, provide excellent customer service, and ensure a safe, positive experience for all guests, employees, and visitors.

The Manager on Duty serves as the primary point of contact during their shift and is responsible for maintaining smooth operations and supporting the staff team.

• →Oversee daily facility operations during assigned shifts.
• →Supervise, support, and manage staff on duty.
• →Provide excellent customer service and resolve guest concerns.
• →Ensure facility cleanliness, safety, and organization.
• →Monitor games, events, leagues, and scheduled activities.
• →Handle opening and closing procedures as needed.
• →Assist with scheduling, staff coverage, and shift management.
• →Enforce facility policies and procedures.
• →Handle customer transactions and end-of-shift reporting.
• →Communicate important updates and issues to management.

• Previous supervisory or management experience preferred.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Reliable, organized, and professional.
• Flexible availability, including evenings and weekends.