Gym Host/Hostess (m/f/d)

SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping.

As a Gym Host at Soho Health Club, you will be the welcoming face of our fitness spaces, ensuring every member and guest feels recognised and supported. You will create a premium and seamless experience, from check-in to check-out, while maintaining the highest standards of presentation, service and hospitality.

As part of our Soho House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.

Main Tasks...

• Provide a warm and professional welcome, using member names and personalising service wherever possible.
• Manage check-in, bookings and enquiries for gym use, classes and personal training.
• Ensure the gym floor and studios are immaculate, with equipment, wipes and towels consistently replenished.
• Support instructors and trainers with class set-up, guest check-in and feedback collection.
• Monitor and maintain atmosphere (lighting, music, scent and temperature) to reflect guest flow.
• Promote upcoming classes, PT packages, retail products and recovery services.

Capture guest feedback and share with management for continuous improvement