Membership Director - Miami

The Membership Director, Miami is responsible for overseeing the development, acquisition and retention of Soho House members. This role drives membership growth, leads and manages the local Membership team, ensures a high standard of member experience, and significantly contributes to the overall success of the business. 

The Director will work closely with House, regional and global teams to meet quarterly and annual membership targets, build and nurture a vibrant member community, and ensure the membership experience reflects Soho House’s unique creative spirit. 

They will have a strong understanding of the market and its creative and cultural landscape, an extensive local network, and the ability to build meaningful relationships across the city. They will combine strong commercial and strategic thinking with a highly visible, hands-on approach to members and the market. 

• →Strong leadership skills with a proven track record of managing high-performing teams (inc remote and different markets) and large budgets with over 10 years experience.
• →Extensive network and experience in creative industries.
• →A minimum of 5 years experience managing teams in different markets within USA, including a strong knowledge of consumer behaviour, cultural insights, and ability to translate into revenue growth.
• →Demonstrated expertise in driving and retaining membership and/or sales into a similar business.
• →Exceptional communication and interpersonal skills, with the ability to engage and inspire others, with extensive experience building and leading presentations.
• →Experience engaging and presenting to C level/senior leadership beneficial.
• →Data-driven approach to membership management, with the ability to interpret and act on key metrics.
• →Passion for creativity, community building, and hospitality.