HR Advisor

Enterprise AI is moving from pilots to production, and the constraint is no longer the model – it's the data. Agents are only as good as what they can sense, trust, and act on in the moment, and real-time, event-driven data is becoming the foundation every serious AI system runs on. 

Solace is the leading platform for the enterprise AI era. Established enterprises worldwide – including RBC Capital Markets, Bosch, Heineken, PSA Singapore, United Airlines, Schwarz Group, and hundreds more – have built their business around Solace to enable intelligent, real-time experiences, modernise their application and integration landscape, and create seamless digital journeys for their customers, partners, and employees. 

So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology – and your hard work! 

About the role
Solace is looking for an HR Advisor to join our HR team in London and play a key role in how we support and grow our people across Europe, the Middle East, and Asia. This is a high-impact, hands-on position with a path to grow into an HR Business Partner for the leaders based in the EMEA and APAC regions. 

You will be the HR contact for managers and employees initially in the EMEA region, with support for APAC expected to be added over time, reporting to our HR Director, EMEA & APAC. You will partner closely with leaders across Sales, Solutions Engineering, Professional Services, Customer Technical Support, Production Engineering, Field Marketing, and others, and work alongside our HR colleagues in Canada who cover recruitment, HR operations and employee engagement. 

Who You Are 

A proactive advisor: you anticipate problems rather than only react to them, and you bring solutions, not just questions. 

Curious about the business: you want to understand how a fast-moving tech company runs, and how people decisions support its goals. 

Trusted and collaborative: you handle sensitive matters with discretion and  build credibility with managers quickly and communicate with clarity, context and good judgement. 

Ambitious: you're motivated to grow into an HR Business Partner and ready to take on ownership as your scope expands. 

What You'll Do 

• Be the first point of contact for employee relations queries across EMEA, which may include contracts, absence, leave, performance and conduct, escalating required cases to the team in Canada or the HR Director with a clear summary and recommendation. 
  
• Partner with managers to bring HR into people decisions early, coach them on good practices and policies, and help them anticipate issues before they escalate. 
• Run HR operations requirements, including timesheet reviews and approvals, absence and leave, and accurate employee records in BambooHR. 
• Support hiring and onboarding by being part of the final interview process, clarifying candidates’ and new joiners’ questions regarding compensation, payroll schedule, benefits, etc., and holding check-ins with new joiners. 
• Help manage employment compliance across jurisdictions, working with payroll, local advisors and legal counsel. 
• Execute people actions agreed between business leaders and HR, such as role and compensation changes, promotions, transfers, restructures and exits, preparing the letters, documentation and communications and making sure each follows a compliant, consistent process. 
• Support employee relations cases, including investigations and disciplinary or grievance administration, meeting notes, case files and outcome letters, and brief the relevant stakeholders on progress and risks. 
• Contribute to HR projects such as policy updates, onboarding improvements, benefits changes, leadership development, and reorganisations, taking on growing ownership over time. 
• Over time, extend your support to employees and managers in APAC as the role grows. 
  
  

What You Bring 

• 3-5 years of HR experience, ideally in an HR Advisor, HR Generalist or similar role in a technology or fast-growing international business. 
• Solid working knowledge of European, especially France and Germany, and UK employment law and ER processes, including disciplinary, grievance, absence and performance management. 
• Comfort working with local advisors, payroll providers and counsel. 
• Strong organisation and attention to detail, with the ability to manage a varied workload and work independently. 
• Good Microsoft 365 skills and experience with an HRIS (we use BambooHR). 
• Curiosity about AI and comfort using it in your daily work, with good judgment about accuracy and the confidentiality of company and personal data. 
• Clear, confident written and verbal communication, with the judgement to advise managers in a practical, solutions-focused way. 
• Available to work in our London office 2 days per week. 
• Flexibility and the ability to work across various time zones, as required. 
• Right to work in the UK. 

Why You'll Love Working at Solace 

At Solace, we're all about smart people, meaningful work, and good vibes. 

• Work with brilliance: our team is packed with some of the sharpest minds in the industry 

• Balance matters: we believe work should fit into your life, not the other way around 

• Hybrid first: flexibility is built into how we work, so everyone feels included and empowered 

• Values driven: we live and breathe our core values, craftsmanship, trust, courage, freedom, momentum, humility, and human experience 

• Growth mindset: our training programs are designed to help you level up, fast 

• Customer obsessed: we're proud of our world class customer lineup (we're not shy about it) 

• Keep it fun: we're social, we keep things simple, and we know how to have a good time 

• Creative culture: we've got a great sense of humour and we make cool videos on topics like MITT and this (check them out!) 

At Solace, we are committed to a fair, inclusive, and transparent recruitment process. 
To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills. 

Let’s Talk 

Not sure you meet every requirement? That’s okay — we’re more interested in your potential and passion. If this role excites you, we’d love to hear from you. 

Need accommodations during the hiring process? Just let us know — we’re here to support you. 

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us! 

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