65718055235 - Accounts Receivable Lead

Department: Finance & Operations

Position Type: Full-Time (Remote)

The Accounts Receivable Lead oversees Accounts Receivable, Billing, and related Customer Service functions. This role ensures accurate billing and collections, supports a consistent customer experience, and coordinates with Finance, Sales Operations, and Lot Operations to resolve customer and account-related issues.

• Lead and support the Accounts Receivable, Billing, and Customer Service team.
• Assign priorities, monitor performance, and provide ongoing training and feedback.
• Oversee customer communications and serve as the primary escalation point for complex customer and billing issues.
• Ensure consistent customer service standards and timely response times.

• Oversee daily and weekly billing, invoicing, payment processing, and account reconciliation.
• Monitor A/R aging and collections and ensure timely follow-up on outstanding balances.
• Review and resolve billing discrepancies, payment issues, and customer account concerns.
• Ensure customer accounts and required documentation, including COIs, POs, and payment information, are accurate and current.
• Support month-end close, reporting, reconciliations, and customer statements.

• Support reservation and contract continuity by ensuring required customer documentation is complete.
• Oversee citation billing, tracking, and related customer follow-up.
• Maintain accurate records and ensure established billing, customer service, and compliance processes are followed.
• Support Zendesk and other customer service workflows as needed.

• Partner with Operations, Finance, Sales Operations, and other departments to resolve customer and account-related issues.
• Identify opportunities to improve billing, customer service, and cross-functional processes.

• Provide designated after-hours and weekend customer service and reservation support.
• Monitor and respond to time-sensitive customer calls, emails, and Zendesk requests.
• Resolve routine requests and escalate urgent or complex issues as appropriate.
• Document after-hours activity and provide clear handoffs for unresolved items.
• Note: After-hours responsibilities are expected to require less than four (4) hours of active work per day.

• Experience: Previous experience in accounts receivable, billing, collections, or customer service.
• Leadership: Proven experience leading or supervising a team.
• Core Skills: Strong organizational skills, high attention to detail, and excellent written and verbal communication.
• Problem Solving: Ability to manage multiple priorities and resolve issues independently.
• Tech Stack: Proficiency with Google Workspace and billing/account management systems; RentalWorks and Zendesk experience preferred.
• Confidentiality: Ability to maintain strict confidentiality when handling customer and financial information.
• Flexibility: Flexible availability for designated after-hours, weekend, and holiday support as assigned.

• Combination of scheduled business hours and designated after-hours support.
• Regular daytime responsibilities are performed during scheduled business hours.
• Includes designated after-hours, weekend, and holiday customer service coverage as needed (requiring less than 4 hours of active work per day during coverage windows).
• Employee must maintain appropriate availability and responsiveness during assigned coverage periods.