AP Specialist - 67623823893

Position:Accounts Payable Specialist (Utility Payments) 

Location: Remote: SA/LatAm/PH

Work Schedule: US business hours. 

Salary:Market Related

Full Time-6 Months

We are a fast-growing AI utility management platform serving multi-location businesses across industries like hospitality, retail, fitness, and automotive services. Our platform collects, audits, pays, and accounts for utility bills across thousands of client locations, actively lowering costs by contesting billing errors and optimizing rate structures. You will join our core operations team, collaborating closely with our customer success and engineering teams based in San Francisco.

• →Execute Daily Payments: Log into US utility portals to process daily electronic payments from designated funding accounts, and issue checks via our payment platform for vendors that do not accept electronic transfers.
• →Manage Daily Payment Alerts: Review and resolve morning platform alerts—including unpaid, failed, duplicate, and late-fee flagged bills—and log all resolution actions accurately.
• →Coordinate with US Utilities: Contact utility providers by phone to confirm payment receipts, resolve rejected or misapplied funds, update autopay settings, negotiate payment plans or late-fee waivers, and maintain accounts in good standing.
• →Investigate Payment Discrepancies: Trace transactions across utility portals, bank/payment-platform records, and internal ledgers to resolve payment mysteries and document clear answers for internal accounting teams and clients.
• →Support Month-End Close: Reconcile paid amounts against billed amounts per location, prepare transaction details for client statements, and flag accruals (such as unbilled service periods or bills received but not yet due).
• →Maintain Data Hygiene: Keep meticulous records of payment methods, confirmation numbers, autopay statuses, and portal credentials in strict accordance with company Standard Operating Procedures (SOPs).

• Relevant Experience: 2+ years of experience in accounts payable, payment operations, banking, or a utility back-office environment, with strong comfort handling reconciliations and managing third-party funds.
• Strong Communication Skills: Fluent, clear written and spoken English. You will spend significant time on the phone with US utility call centers and communicating in writing with corporate finance teams.
• High Accuracy Under Pressure: Detail-oriented, calm, and methodical when managing high-volume workflows (hundreds of bills monthly) with strict due dates.
• Tech Savvy: Comfortable navigating web portals, spreadsheets, and payment platforms, with the ability to quickly master proprietary dashboards and alert workflows.
• Schedule & Setup: Full availability during US business hours (Pacific or Central Time) with a reliable phone line and high-speed internet connection.

• Prior experience managing US utility accounts.
• Familiarity with payment and accounting software such as Bill.com, Stripe, QuickBooks, or NetSuite.

• Timeliness: Zero late fees resulting from internal processing delays.
• Responsiveness: 100% of daily payment alerts cleared or escalated on the same day.
• Accuracy: On-time, error-free delivery of month-end reconciliations.
• Documentation: Every outbound utility call is resolved with a clear, documented outcome.