Appointment Setter - 21429

Appointment Setter
About the Company
Our client is a specialized fire protection and life safety services provider, delivering inspection, maintenance, and testing services for commercial properties and multi-family residential complexes. Known for regulatory compliance expertise, operational reliability, and exceptional customer service, the company ensures commercial facilities remain fully safe, code-compliant, and protected.
To support client acquisition and expand market coverage across commercial property accounts, the company is seeking an experienced Appointment Setter to drive outbound outreach, qualify sales leads, and book on-site walkthrough consultations.
Role Overview
We are seeking a sales-minded Appointment Setter to manage outbound prospect outreach, lead qualification, and scheduling for commercial fire safety services.
In this role, you will operate as a pure appointment-setting specialist focused on engaging property managers, building owners, and facility directors. Your primary goal is to qualify leads and schedule on-site walkthrough consultations directly onto the field team’s calendar, eliminating unnecessary preliminary steps whenever possible to secure high-quality walkthroughs. You will not be responsible for closing deals, building estimates, or writing proposals—your sole focus is lead engagement, pre-qualification, and calendar booking inside Go High Level.
This position begins on a part-time basis and will quickly scale to a permanent full-time role as meeting volume targets (e.g., consistently booking ~4 qualified walkthroughs/week) are achieved.
Key Responsibilities
Outbound Outreach & Lead Pre-Qualification

• Conduct outbound phone, email, and digital outreach to commercial property managers, facility managers, and building owners.
• Pre-qualify prospective accounts by gathering key property details, compliance history, service needs, and decision-maker timelines.
• Address initial customer questions professionally and communicate the value of an on-site safety inspection and walkthrough.
• Focus on scheduling direct on-site walkthroughs for high-quality leads, streamlining the sales process so field leads can assess property needs immediately.
• Maintain a professional, confident, and persuasive communication approach across all cold and warm interactions.

Calendar Booking & Process Handoff

• Schedule qualified walkthrough consultations directly onto the lead field consultant's calendar.
• Provide complete pre-walkthrough documentation, property specs, and contact details for the field team prior to each scheduled site visit.
• Execute a clean process handoff: once the walkthrough is booked, transition the lead so the field team can conduct the walkthrough, build the proposal, and present the estimate.
• Send automated and personalized meeting confirmations and reminders to property managers to ensure low no-show rates.
• Follow up promptly with unconfirmed bookings or rescheduled requests to keep appointments on the calendar.

CRM & Pipeline Operations

• Manage all lead activity, call logs, task cadences, and booking stages inside Go High Level (GHL).
• Maintain complete and accurate contact records, property notes, and task statuses in real time.
• Track follow-up sequences for leads who require multiple touchpoints prior to scheduling.
• Monitor automated outreach workflows within Go High Level and step in with manual follow-up when required.

Required Qualifications

• 2–5 years of professional experience as an Appointment Setter, Sales Development Representative (SDR), Inside Sales Specialist, or Outbound Lead Generator.
• Proven experience conducting outbound call outreach, qualifying commercial prospects, and booking calendar appointments.
• Practical experience working with Go High Level (GHL) CRM software for lead management, task tracking, and scheduling.
• Exceptional written and verbal English communication skills with a confident, articulate phone presence.
• Ability to pre-qualify leads efficiently and identify direct walkthrough opportunities with high-intent prospects.
• Strong organizational skills and the ability to manage daily outreach cadences across multiple property accounts.
• Self-motivated and goal-oriented with a drive to achieve consistent weekly appointment quotas.
• Reliable high-speed internet connection and a dedicated remote workspace equipped with a noise-canceling headset.
• Availability to start part-time and scale to full-time hours, working Monday–Friday between 8:00 AM–4:00 PM PST.

Preferred Qualifications

• Previous experience setting appointments in commercial property management, fire protection, facility services, HVAC, or commercial trade industries.
• Demonstrated track record of scaling from part-time to full-time through performance and meeting volume.
• Advanced experience with Go High Level pipeline customization, tags, and booking calendar integrations.

Technology & Tools
Candidates should be proficient with or capable of quickly mastering:

• Go High Level (GHL CRM & Booking Calendars)
• VoIP / Digital Softphone systems
• Automated email and SMS outreach platforms
• Google Workspace and/or Microsoft Office
• Communication tools (Slack, Zoom)

Role Details

• Job Title: Appointment Setter
• Experience: 2–5 years
• Employment Type: Part-Time scaling to Full-Time based on meeting volume (~4 booked walkthroughs/week)
• Schedule: Monday–Friday
• Hours: 8:00 AM–4:00 PM PST
• Work Arrangement: Fully Remote
• Primary Focus: Outbound lead qualification, scheduling property walkthroughs, GHL CRM management, and sales handoff execution (pure appointment setting, no closing)

What This Role Offers

• A highly focused sales role with clear, non-closing objectives centered entirely on appointment setting.
• Clear, performance-based progression from part-time to full-time capacity.
• Hands-on utilization of Go High Level CRM in a streamlined sales workflow.
• A stable remote position operating within standard Pacific Standard Time business hours.

Ideal Candidate Profile
The ideal candidate is a persistent, persuasive communicator who thrives on picking up the phone, building rapport with property managers, and securing calendar bookings.
They understand that their job is to open doors, not close deals. They take pride in cutting through administrative gatekeepers, identifying high-quality commercial opportunities, and scheduling direct property walkthroughs for the field estimation team. They navigate Go High Level with ease, keep detailed records, and maintain the steady outreach momentum needed to reach full-time meeting volume goals.
Most importantly, they are dependable, organized, and driven to keep the field team's schedule filled with qualified, high-value property visits.
Success Metrics
Success in this role will be measured by:

• Total number of qualified property walkthrough appointments booked per week (target capacity ~4/week for full-time scale).
• Show-up rate for scheduled property walkthroughs.
• Ratio of leads converted directly into walkthrough appointments vs. initial preliminary meetings.
• Accuracy and completeness of prospect and property notes inside Go High Level.
• Consistency of daily outbound call and follow-up touchpoints.
• Seamless process handoff to the field estimation lead post-booking.