Appointment Setter - 21872

Our client is a local studio of a leading global fitness franchise with more than a thousand gyms worldwide. The studio offers high-energy group training classes that combine high-intensity interval training (HIIT), circuit training, and functional training, with the attention and coaching of a personal trainer. Classes are designed for every age and fitness level, and the studio is known for its supportive, community-driven atmosphere.

The studio generates a steady flow of new leads from people interested in trying a class, along with a large database of past leads and contacts. To make sure every lead gets a fast, friendly response and a booked visit, the studio is hiring a dedicated full-time Appointment Setter.

We are seeking an Appointment Setter to contact new and existing leads and book them into trial classes and studio appointments.

This individual will handle 150–300 new leads each month, reaching out quickly by phone and text, answering questions, and getting prospects booked into the schedule. The Appointment Setter will also work through the studio's large existing database to re-engage past leads and former members and turn them into new bookings. All lead activity is managed in GoHighLevel, and appointments are booked in MindBody using simple, step-by-step SOPs.

The ideal candidate is coachable, quick-thinking, and confident on the phone, with a clear, natural English accent. Sales experience is a plus, but the right attitude and the ability to learn quickly matter most.

• Contact 150–300 new leads each month quickly after they come in, by phone, text, and email.
• Introduce the studio, answer questions, and explain how trial classes work.
• Handle common questions and hesitations with confidence and quick thinking.
• Book interested prospects into trial classes and studio appointments.

• Work through the studio's large existing database of past leads and contacts.
• Re-engage cold leads, past trial guests, and former members with fresh offers and follow-up.
• Turn inactive contacts into new bookings.

• Book appointments and trial classes in MindBody following the studio's SOPs.
• Send appointment confirmations and reminders to reduce no-shows.
• Follow up with no-shows and reschedule them.
• Keep the class schedule accurate and up to date.

• Log every call, text, and outcome in GoHighLevel.
• Move leads through pipeline stages and keep contact records accurate.
• Follow a consistent follow-up cadence so no lead falls through the cracks.
• Track booking results and share feedback with the studio team.

• Follow call scripts and studio processes.
• Take feedback from studio leadership and apply it quickly.
• Look for ways to improve booking rates and show-up rates.

• 2–5 years of experience in appointment setting, inside sales, customer service, or another phone-based role.
• Excellent spoken English with a clear, confident, and natural accent.
• Coachable, with the ability to take feedback and apply it quickly.
• Quick thinker who can handle questions and objections on the spot.
• Confident, upbeat, and friendly phone presence.
• Comfortable making a high volume of calls and texts each day.
• Organized, with strong follow-up habits.
• Comfortable learning new software quickly.
• Reliable high-speed internet connection and a quiet, dedicated remote workspace with a professional headset.
• Availability to work full-time, Monday–Friday.

• Sales experience.
• Experience in fitness, gyms, wellness, or membership-based businesses.
• Experience with GoHighLevel or MindBody.
• Experience re-engaging cold or inactive lead lists.
• A personal interest in fitness or healthy living.

Candidates should be comfortable working with or quickly learning:

• GoHighLevel (primary CRM)
• MindBody (scheduling)
• Phone, VoIP, and SMS tools
• Email
• Google Workspace / Microsoft Office

Simple step-by-step SOPs are provided for both GoHighLevel and MindBody, so the tools are easy to learn.

• A steady flow of new, interested leads every month.
• Simple SOPs and easy-to-learn tools.
• Coaching and feedback to help you grow your sales skills.
• The chance to help people start their fitness journey.
• A stable full-time remote position within a supportive, community-focused team.

The ideal candidate is a confident, quick-thinking communicator who enjoys talking with people and getting them excited to take the next step.

They respond to new leads fast, handle questions with ease, and know how to turn interest into a booked class. They also see the value in the studio's existing database and keep working it to uncover new bookings.

They are coachable and eager to improve, taking feedback and putting it to use right away. Most importantly, they are reliable, persistent, and committed to making sure no lead goes without a follow-up.

Success in this role will be measured by:

• Number of trial classes and appointments booked each week.
• Speed of response to new leads.
• Conversion rate of new leads into booked appointments.
• Show-up rate for booked appointments.
• Number of bookings from the existing database.
• Accuracy of records in GoHighLevel and MindBody.
• Consistent follow-up on all leads.
• Responsiveness to coaching and feedback.