Bilingual Inbound Lead Response Coordinator (Real Estate) - 18407

Remote | Latin America

The Bilingual Inbound Lead Response Coordinator serves as the first point of contact for new real estate inquiries.

This role is responsible for monitoring inbound messages and responding quickly to new leads, ensuring prospective buyers and sellers receive prompt communication within minutes of reaching out.

You will interact with potential clients through text messages, chat systems, CRM messaging platforms, and email, gathering initial information, answering basic questions, and helping guide qualified prospects toward scheduling conversations with licensed real estate agents.

This position focuses on speed, organization, and client communication, rather than closing sales or negotiating real estate transactions.

It is ideal for someone who is highly responsive, organized, and comfortable managing multiple conversations simultaneously in a fast-paced environment.

• Monitor inbound lead channels throughout the day

• Respond to new inquiries within minutes whenever possible

• Communicate with prospective buyers and sellers via text, chat platforms, CRM messaging tools, and email

• Greet and engage new leads in a friendly, professional manner

• Ask structured questions to understand whether the client is a buyer or seller

• Gather basic information to help the team determine next steps

• Route qualified prospects to licensed real estate agents

• Help schedule follow-up conversations or consultations when appropriate

• Ensure leads are properly handed off to the appropriate team member

• Maintain accurate notes in the CRM after every conversation

• Update lead status and communication history

• Track follow-up needs and ensure no leads fall through the cracks

• Provide clear, professional written communication in both English and Spanish

• Maintain a responsive, organized, and helpful tone with every interaction

• Help create a positive first impression for prospective clients

You will receive structured onboarding and ongoing support to help you succeed, including:

• Training on the company’s lead response systems and CRM tools

• Access to conversation templates and messaging frameworks

• Guidance on real estate lead qualification and communication

• Ongoing coaching and performance feedback

Highly Responsive
You are comfortable monitoring inbound leads and responding quickly to new inquiries.

Strong Written Communicator
You communicate clearly and professionally in both English and Spanish.

Organized Multitasker
You can manage multiple conversations while keeping notes and follow-ups organized.

Client-Focused
You understand that the first interaction with a lead sets the tone for the entire client experience.