Bilingual Property Manager | 60698977164

Position:Bilingual Property Manager

Location: Remote: LatAm Only

Work Schedule: 8a-5p PST

Salary:Market Related

English and Spanish must be excellent both written and spoken

About Us 

We are a growing residential property management company based in Long Beach managing approximately 55 residential units. We are looking for a highly organized, proactive, bilingual operations coordinator to help manage day-to-day tenant and maintenance operations. This is NOT a generic virtual assistant role. We are looking for someone who can take ownership, communicate professionally with tenants and vendors, follow up consistently, and help keep operations moving efficiently without constant supervision. 

Position Overview 

This role is focused primarily on: 

● Maintenance Coordination 

● Tenant Communication 

● Vendor Follow-up 

● AppFolio Updates/Documentation 

● Administrative Property Management Support 

You will work directly with the owner/operator to help ensure all maintenance and tenant issues are handled quickly, professionally, and fully completed. 

Responsibilities 
Maintenance Coordination

● Respond to maintenance requests quickly 

● Request photos/videos/details from tenants when needed 

● Create and update work orders in AppFolio 

● Coordinate with vendors and schedule repairs 

● Follow up DAILY on open work orders until completed 

● Upload vendor photos/invoices into AppFolio 

● Add detailed notes and close completed work orders 

Tenant Communication 

● Respond to tenant messages within 24 hours 

● Handle urgent issues same day 

● Answer and return calls professionally 

● Provide tenant updates during repairs 

● Help de-escalate frustrated tenants calmly and professionally 

● Assist with move-in and move-out coordination emails 

Administrative Support 

● Maintain organized AppFolio notes and records 

● Update lease dates and tenant information 

● Enter invoices and receipts 

● Send rent reminder communications 

● Maintain accurate tracking of open tasks 

● Send short daily end-of-day summary reports 

Requirements 

● Fluent English and Spanish (written and spoken) 

● 2+ years of prior property management or maintenance coordination experience 

● 2+ years of direct experience using AppFolio 

● Extremely organized and detail-oriented 

● Strong follow-through and accountability 

● Comfortable speaking with tenants and vendors by phone 

● Able to manage multiple ongoing tasks without losing track of details 

● Strong written communication skills 

● Reliable internet and quiet work environment 

Important Traits 

We care more about: 

● Ownership

● Responsiveness 

● Follow-Through 

● Communication 

● Judgment 

…than formal degrees or titles. 

The right person proactively solves problems, communicates clearly, and keeps things moving without needing constant reminders.