Booking & Admin Agent - 64286336903

______________________________________________________________________

Role:  Booking & Admin Agent

Priority Location: South Africa

Working Hours: 7:30am - 5pm (Mon - Fri) MT (UTC-7), with 2–4 hours of additional after-hours support

Salary Range: $1,200 - $2,000 USD per month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract: Independent Contractor 

Type of job: Remote

About the Company:

Our client is a well-established, in-person safety training and certification provider based in Canada, recently acquired and currently undergoing operational scaling. With over 50,000 individuals trained annually across 4 facilities in Alberta, Canada, they serve a primarily B2B client base, many of whom book last-minute, high-volume group sessions. 

Mission & Impact: 

This role is vital to ensuring smooth and efficient scheduling and delivering fast, accurate service for high-demand industrial training programs. As a booking and administrative agent team member, you are the backbone of the booking process, playing a pivotal role in scaling up the team's operational capabilities.

Key Responsibilities:

• Handle a high volume of inbound calls and emails daily (50–60/day) for course bookings.
• Schedule appointments accurately using a proprietary booking system.
• Respond quickly and professionally to last-minute group bookings.
• Deliver top-tier customer service in a calm and efficient manner.
• Keep detailed, organized records of booking data and client information.
• Support after-hours communication needs during peak periods.
• Coordinate with internal staff to streamline booking logistics and reduce admin pressure on reception.

Must-Have Qualifications:

• Excellent spoken and written English.
• Strong typing speed and responsiveness.
• High attention to detail and ability to multitask under pressure.
• Prior experience in administrative, booking, or reception-heavy roles.
• Comfortable handling high volumes of work with autonomy.
• Must have stable internet and the ability to support North American working hours (Mountain Time).

Nice-to--Have Qualifications:

• Experience working in the safety training, education, or certification space.
• Familiarity with QuickBooks or similar platforms.
• Exposure to B2B client interactions or high-volume scheduling environments.

Key Performance Indicators (KPIs):

• Daily volume of bookings processed.
• Accuracy of data entry and scheduling.
• Speed of response and resolution for inbound inquiries.
• Positive feedback from clients and internal stakeholders.