Client Growth Manager - 38067558947

🚀 Client Growth Manager (Buy-Side)
📍 Remote – Open to candidates in Latin America
🕒 EST, Monday–Friday (typically 8:00 AM–5:00 PM ET; to be confirmed)
💰 On-Target Earnings (OTE) up to $80,000 USD, consisting of base salary plus performance-based variable compensation. The expected mix is 50/50 to 60/40 base-to-variable, with final compensation determined by experience, skill set and market factors.
📝 Independent Contractor

This company is a leading online M&A sourcing platform connecting professional acquirers and sellers of privately held small businesses. The platform improves speed, confidentiality, and overall transaction success.

In 2024, nearly 11,000 lower middle-market businesses pursued M&A opportunities through the platform, generating over 1,000,000 connections, 75,000+ signed NDAs, and hundreds of millions of dollars in successfully closed transactions.

The Go-To-Market (GTM) team includes sales and customer success professionals focused on acquiring new customers and growing existing relationships across both the sell-side (investment banks, M&A advisors, business brokers, and business owners) and the buy-side (private equity firms, family offices, corporate development teams, independent sponsors, and search funds).

Your primary responsibility is to support buy-side members by proactively engaging inbound prospects and existing customers via phone and email, managing key operational processes, and maintaining accurate systems and records.

You’ll help build trust, deliver high-quality support, and ensure members achieve success on the platform. The team also conducts proactive outreach to re-engage members whose platform usage has declined or from whom additional information is required.

Success in this role comes from developing a deep understanding of the platform and effectively communicating its value. You’ll receive ongoing training, development, and coaching.

This is not a support-only role. You’ll manage your own portfolio of clients, drive retention, and identify growth opportunities.

• →Understand each member’s investment goals and strategies to ensure they are well-positioned for success
• →Drive key engagement KPIs through consistent phone and email outreach
• →Execute core customer success tasks, including:
  • →Proactive outreach to increase platform usage
  • →20+ connected calls per week and timely responses to inbound requests
  • →Launching targeted email campaigns to improve member engagement
  • →Sharing product and service feedback with internal teams
  • →Salesforce administration, including contract processing and verification
• →Handling support requests via phone and email
• →Participate in internal meetings and contribute to projects and initiatives as needed

• Experience: 3+ years in Sales and Account Management
• Communication: Fluent in English (C1+); confident communicator in a client-facing role
• Employment Stability: A consistent work history is preferred
• Prior exposure to investment banking, private equity, or related GTM environments is a strong plus
• Proven track record of growth and achievement
• Highly organized, responsive, and detail-oriented
• Tech-savvy, adaptable and professional

• Expect and deliver excellence
• Take ownership and accountability
• Prioritize member trust
• Communicate clearly and collaborate effectively
• Continuously look for ways to improve and simplify

• 1st Round: 30-minute interview with the VP of Go-To-Market
• 2nd Round: 60-minute mock sales demo with the VP of Go-To-Market and a Sales Coach
• 3rd Round: Interview with the VP of Operations, Business Operations Manager and VP of Go-To-Market
• Final Round: 60-minute interview with the CEO