Client Strategy Manager - 40680505491

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Role:  Client Strategy Manager

Priority Location: Latin America and South Africa

Working Hours: 10AM - 6PM (Mon - Fri) EST

Salary Range: $2500 - $3500 USD ($) per month

(The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract: Independent Contractor 

Type of job: Remote

Role Overview: 

You will act as the expertise hub: analyzing client goals, crafting SEO strategies (e.g., audits, keyword roadmaps), answering technical queries confidently, and briefing teams via SOPs. They escalate only edge cases, ensuring 80%+ client questions resolve without founder input.

Key Responsibilities:

• Lead strategy calls/RFPs: Putting together strategy plans for new clients (landing page targeting, blog article targeting)
• Handle SEO expertise: Respond to questions on rankings, backlinks, Core Web Vitals using tools like Ahrefs/SEMrush.
• Oversee coordinators: Guide reporting, inquiries, and cross-team handoffs for seamless ops.
• Drive retention/upsell: Spot opportunities from data, propose expansions.
• Experience with SaaS, or International based companies. We're not looking for candidates that primarily have local SEO experience, it’s not relevant to our clients.
• Coordinating and managing the workflow across various teams ( Keyword Research, Writing, Editing, Publishing & Backlink Building Teams) while maintaining clear communication and accountability to ensure deliverables are met on time
• Providing strategic guidance and feedback to clients
• Execute client strategy deliverables by utilizing internal tools to generate comprehensive page plans
• Share written SEO progress updates with clients

Qualifications & Skills:

• 3+ years of experience in a similar role
• Experience working with SaaS or service-based companies, not just local businesses
• Strong strategic thinking and the ability to identify the right SEO actions to take
• Excellent coordination and management skills to oversee the various internal teams
• Good client communication skills, able to present ideas and provide feedback professionally
• Independent problem-solving and the ability to come up with solutions on their own
• Understanding and in-depth experience of core SEO concepts like keyword research, on-page optimization, link building, etc.and platforms such as Ahrefs, SpyFu, Google Search Console & Google Analytics 4
• Data analysis and reporting skills to track and communicate campaign performance

Impact of the Role:

• Handles 80% expertise + upsell
• Metrics: NPS 9+, churn <5%
• <3 hour response time to clients' inquiries
• All client deliverables on-time and in accordance with quality standards