Client Success Partner - 62289482588

Key Responsibilities:

• Serve as the primary operational support partner to the founder.
• Respond to customer support inquiries professionally and efficiently.
• Learn the BHI Software platform to confidently assist customers and troubleshoot common issues.
• Investigate and resolve basic technical or automation-related problems before escalating when necessary.
• Organize internal documentation, notes, SOPs, and business processes.
• Coordinate operational tasks and ensure follow-ups are completed.
• Assist with onboarding customers and maintaining a positive customer experience.
• Monitor workflows and identify opportunities to improve efficiency.
• Work alongside the sales team to ensure smooth customer handoffs.
• Over time, assist with managing and coordinating a small team of virtual assistants.
• Assist with ad hoc duties

Ideal Candidate:

• 5–7+ years of experience in Client Success, Operations, Executive Support, Project Coordination, or similar roles.
• Previous experience working within a SaaS or software company.
• Strong customer service and relationship-building skills.
• Highly organized with exceptional attention to detail.
• Comfortable learning technical software platforms and workflows.
• Experience troubleshooting automations or workflow tools (such as Make.com, Zapier, or similar) is advantageous.
• Excellent written and verbal English communication.
• Self-motivated and proactive with the ability to work independently.
• Enjoys improving systems and creating structure in growing businesses.

Preferred:

• Experience supporting founders or startup environments.
• Knowledge of CRM platforms and customer success tools.
• Experience documenting SOPs and operational processes.
• Leadership experience or the ability to manage junior team members in the future.